System: UCCE 8.0(3)
i have the problem, that in Agent_Real_Time and Agent_State_Trace sometimes there is "the last not ready reason code" carried around through the following states like talking or ready.
If my understanding is correct, reason codes should only be visible on Not Ready and Logout states and always be 0 otherwise?
Also Ready "always" carries around the last Not Ready Reason(only in Agent_State_Trace).
Does somebody know, why that is? The Problem is that the customer has Dashboards in CUIC with this information and it now displays "Meeting" or smth. like this while Talking. Sure i could blend it out whenver not "Not Ready" but that does not really fix the root of the problem, and i would like to understand why that is or if it is just a bug.
Thanks and Regards,