No dependency Records after Upgrade

Answered Question
Oct 4th, 2011
User Badges:

We have recently upgraded from CUCM 7.15 to CUCM 8.5.1.12900-7 and right of the bat noticed that dependency records are missing when we check to see who is part of a pick-up group, I know it was there before but it’s now gone.


Is this a known bug and if so is there a fix for it?


Also whilst running RTMT we have noticed that our registered phones keep fluctuating, what I mean by that is that if I put 40 phones in the lab RTMT reports that we have lost 4 phones then around 5 minutes later they appear back; the phones never go off line at all though whilst looking at them.


Thanks all


Chet

Correct Answer by Rob Huffman about 5 years 6 months ago

Hey Chet,


I would open a TAC case to see if they can load up one of

the "fixed-in" versions for special download. You won't want to go to 8.6

this weekend I wouldn't think due to the new refresh Upgrade process

requirements.


Check it out here;


https://supportforums.cisco.com/docs/DOC-16898


Cheers!

Rob

Correct Answer by Rob Huffman about 5 years 6 months ago

Hi Chet,


I don't see your version in the "fixed-in" versions



CSCts02791 - Dependency records for call pickup group returns no results




Description


Symptom:
When using the dependency records for call pickup group, the result is always "
0 Record(s) are using Call Pickup Group: "
Conditions:
This is only seen as from 7.1.5.34060-1
Workaround:
Use 7.1.5.33052-2
Further Problem Description:
This issue was caused by the checkin of CSCtc66558


Details


1st Found-in:                          (1)


7.1(5)

More

Less

Status:

Fixed

Last Modified:

Oct 02,2011


Known Affected Versions:

More

Less

Fixed-in:                          (7)


8.6(2.98000.7), 8.6(2.98000.16), 8.6(1.21011.1)

8.5(1.13900.3), 8.5(1.13036.1), 8.0(3.23040.1)


7.1(5.34069.1)

More

Less


Product:

Cisco Unified Communications Manager (CallManager)


Platform:

Dependent


Severity:

3 - moderate


Customer Reported:                          (10)




I don't see any bugs for RTMT that jump out as this issue.



Cheers!

Rob

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Loading.
Correct Answer
Rob Huffman Tue, 10/04/2011 - 12:31
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Chet,


I don't see your version in the "fixed-in" versions



CSCts02791 - Dependency records for call pickup group returns no results




Description


Symptom:
When using the dependency records for call pickup group, the result is always "
0 Record(s) are using Call Pickup Group: "
Conditions:
This is only seen as from 7.1.5.34060-1
Workaround:
Use 7.1.5.33052-2
Further Problem Description:
This issue was caused by the checkin of CSCtc66558


Details


1st Found-in:                          (1)


7.1(5)

More

Less

Status:

Fixed

Last Modified:

Oct 02,2011


Known Affected Versions:

More

Less

Fixed-in:                          (7)


8.6(2.98000.7), 8.6(2.98000.16), 8.6(1.21011.1)

8.5(1.13900.3), 8.5(1.13036.1), 8.0(3.23040.1)


7.1(5.34069.1)

More

Less


Product:

Cisco Unified Communications Manager (CallManager)


Platform:

Dependent


Severity:

3 - moderate


Customer Reported:                          (10)




I don't see any bugs for RTMT that jump out as this issue.



Cheers!

Rob

martynch1 Tue, 10/04/2011 - 13:52
User Badges:

Thanks for the reply, wow got to upgrade our cluster again after only 2 days, 1 publisher 4 subscribers and a TFTP server.


Another long weekend

martynch1 Tue, 10/04/2011 - 14:00
User Badges:

Hi

Just been on to CCO they only have:

UCSInstall_UCOS_8.6.1.20000-1.sgn.iso, has the fix not been released yet?


Thanks

Correct Answer
Rob Huffman Tue, 10/04/2011 - 14:10
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hey Chet,


I would open a TAC case to see if they can load up one of

the "fixed-in" versions for special download. You won't want to go to 8.6

this weekend I wouldn't think due to the new refresh Upgrade process

requirements.


Check it out here;


https://supportforums.cisco.com/docs/DOC-16898


Cheers!

Rob

Actions

This Discussion