Solved: No dependency Records after Upgrade

martynch1 · ‎10-04-2011

We have recently upgraded from CUCM 7.15 to CUCM 8.5.1.12900-7 and right of the bat noticed that dependency records are missing when we check to see who is part of a pick-up group, I know it was there before but it’s now gone.

Is this a known bug and if so is there a fix for it?

Also whilst running RTMT we have noticed that our registered phones keep fluctuating, what I mean by that is that if I put 40 phones in the lab RTMT reports that we have lost 4 phones then around 5 minutes later they appear back; the phones never go off line at all though whilst looking at them.

Thanks all

Chet

Rob Huffman · ‎10-04-2011

Hi Chet,

I don't see your version in the "fixed-in" versions

CSCts02791 - Dependency records for call pickup group returns no results

Description

Symptom:
When using the dependency records for call pickup group, the result is always "
0 Record(s) are using Call Pickup Group: "
Conditions:
This is only seen as from 7.1.5.34060-1
Workaround:
Use 7.1.5.33052-2
Further Problem Description:
This issue was caused by the checkin of CSCtc66558

Details

1st Found-in: (1)

7.1(5)

Status:

Fixed

Last Modified:

Oct 02,2011

Fixed-in: (7)

8.6(2.98000.7), 8.6(2.98000.16), 8.6(1.21011.1)

8.5(1.13900.3), 8.5(1.13036.1), 8.0(3.23040.1)

7.1(5.34069.1)

Less

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Customer Reported: (10)

I don't see any bugs for RTMT that jump out as this issue.

Cheers!

Rob

View solution in original post

Rob Huffman · ‎10-04-2011

Hey Chet,

I would open a TAC case to see if they can load up one of

the "fixed-in" versions for special download. You won't want to go to 8.6

this weekend I wouldn't think due to the new refresh Upgrade process

requirements.

Check it out here;

https://supportforums.cisco.com/docs/DOC-16898

Cheers!

Rob

View solution in original post

Rob Huffman · ‎10-04-2011

Hi Chet,

I don't see your version in the "fixed-in" versions

CSCts02791 - Dependency records for call pickup group returns no results

Description

Symptom:
When using the dependency records for call pickup group, the result is always "
0 Record(s) are using Call Pickup Group: "
Conditions:
This is only seen as from 7.1.5.34060-1
Workaround:
Use 7.1.5.33052-2
Further Problem Description:
This issue was caused by the checkin of CSCtc66558

Details

1st Found-in: (1)

7.1(5)

Status:

Fixed

Last Modified:

Oct 02,2011

Fixed-in: (7)

8.6(2.98000.7), 8.6(2.98000.16), 8.6(1.21011.1)

8.5(1.13900.3), 8.5(1.13036.1), 8.0(3.23040.1)

7.1(5.34069.1)

Less

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Customer Reported: (10)

I don't see any bugs for RTMT that jump out as this issue.

Cheers!

Rob

martynch1 · ‎10-04-2011

Thanks for the reply, wow got to upgrade our cluster again after only 2 days, 1 publisher 4 subscribers and a TFTP server.

Another long weekend

martynch1 · ‎10-04-2011

Hi

Just been on to CCO they only have:

UCSInstall_UCOS_8.6.1.20000-1.sgn.iso, has the fix not been released yet?

Thanks

Rob Huffman · ‎10-04-2011

Hey Chet,

I would open a TAC case to see if they can load up one of

the "fixed-in" versions for special download. You won't want to go to 8.6

this weekend I wouldn't think due to the new refresh Upgrade process

requirements.

Check it out here;

https://supportforums.cisco.com/docs/DOC-16898

Cheers!

Rob