7975 background image size: documentation wrong?

Answered Question
Oct 12th, 2011

This document,

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/6_1/english/administration/guide/7975cst.html, which explains the requirements for the background image for the 7975G phone, seems to have contradicting text:

Configuring a Custom Background Image

...

/Desktops/320x216x16

...

Step 2 Upload  the new PNG files that you created to the following subdirectory in the  TFTP server for the Cisco Unified Communications Manager:

/Desktops/320x216x16

...etc

while in another section:

PNG File Requirements for Custom Background Images

...

The PNG files for background images must meet the following requirements for proper display on the Cisco Unified IP Phone: 

Full size image—320 pixels (width) X 212 pixels (height). 

Thumbnail image—80 pixels (width) X 53 pixels (height).

...

So, which is it? 320x216 or 320x212? And is the thumbnail size correct too?

Thanks

I have this problem too.
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Correct Answer by Jaime Valencia about 2 years 6 months ago

7975

Full size image—320 pixels (width) X 216 pixels (height).

Thumbnail image—80 pixels (width) X 53 pixels (height).

Directory "/Desktops/320x216x16"

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

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Correct Answer
Jaime Valencia Wed, 10/12/2011 - 07:34

7975

Full size image—320 pixels (width) X 216 pixels (height).

Thumbnail image—80 pixels (width) X 53 pixels (height).

Directory "/Desktops/320x216x16"

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

mstrz@weston Wed, 10/12/2011 - 07:51

Thanks. Somebody needs to update the documentation. They probably  copy/pasted the instructions from the 7970/7971 document into the 7975  document.

Rob Huffman Wed, 10/12/2011 - 07:38

Hi there,

The proper image for the 7975

/Desktops/320x216x16

7975

Creating Custom Background Images

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/6_1/english/administration/guide/7975cst.html#wp1088046

/Desktops/320x212x12  is for the

7970/7971

Creating Custom Background Images

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7970g_7971g-ge/english/6_0/administration/guide/7970cst.html#wp1088046

Cheers!

Rob

mstrz@weston Wed, 10/12/2011 - 07:50

The link you provided it the same as the one I have in my post. It is the same document that shows both 320x216 and 320x212 for the 7975.

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Posted October 12, 2011 at 7:22 AM
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