10-14-2011 05:40 AM - edited 03-16-2019 07:31 AM
Hi All,
I have a Cisco IP communicator installed on my latop , which is running a windows-xp based operating system.
I have configured an extension for my internal calling 64xx ( still have to map the DID for the same for outbound calls etc.)
Problem Description :
>CUCM VERSION: 8.0.3.2000-2
>CIPC version : 8.6.1.0
>CDP DRIVER VERSION:1.0(0.2)Built
Voice Engine Version : 3.5.0.0
When some body is making a call to the extension i am able to hear the audio from the calling party , but they are not able to hear my voice, vice-a-versa, is true as well.
Wanted to know what seems to be missing, as it is a case of one way audio. Checked the headsets as well. I can hear the calling party but no voice from my side goes out to him.
10-15-2011 07:06 AM
hi abhishek
on the remote IP phone ask the user to press the question mark on the phone in a quick succession and check if you can see the packets received increasing on the screen....if thats not the case then the Voice packets arre getting dropped in between.
A detailed topology would be great to understand where might be the problem.
HTH
Tapan
10-15-2011 07:36 PM
The query button in between was the first thing i checked, being an audio issue, so yes the packets were being sent continuously.
Kindly let me know, what part of the n/w topology should i bring up.. for this issue.
Snapshot of the packets being sent..or reading the traces by self ? Would bring up on monday .
Thanks for the reply though
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