My problem is I have Cisco 7937G conference station installed in offices covered with surrounding glass and board.
So when we make conference calls, the called party always received the echo/underwater sound when the calling party spoke.There are two people with this complaint.
Also to note is that these offices do not have the standard acoustic nature that comes with conference rooms hence I assume that the sorounding glass in the offices might be the cause.
But does the firmware load play a part init also. As I found out from an earlier post (below in red) that certain load of the cisco 7937G have a remote sensitivity microphone problem that may also cause this. Can this be the problem?
I have load 1.3-4 running on the conference phone.
certain load versions of the 7937 have remote microphone sensitivity problems that cause sound quality problems. ask TAC about a newer load that addresses the remote mic issues. it resolved our problems with large conf rooms with lots of reverb, causing the mics to pick up too much of the sounds.