Hello to all ,
I have a Cisco Contact Center Express witth IPPA ( there,s no PCs ) , the problem is with the new agents , they cant log in , the error message is below :
Unable to connect due to a configuration error (the phone is not associated with the user ID of the RM JTAPI provider)
I will appreciatte any help or advice !
Thanks and best regards
Just to confirm you have 9 phones for Agents to use and each phone has its own phone number.
When the Agent logs in to IP Phone Agent they use the phone number that is showing on the phone and it fails.