Ringer volume will not save on 6921 IP Phone

Answered Question
Nov 2nd, 2011
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We have a user that when he receives an incoming calls, he does not hear it ring. He can hear it when he is adjusting it, but it will not ring for calls. I have check the button settings and they are all correct.

Correct Answer by Thomas Dillingham about 5 years 9 months ago

Ok,


So first rebuild the ephone-dn and ephone in CME, then if this does not fix it, move the DN to another phone to see if the issue follows the number or the phone.

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Overall Rating: 5 (2 ratings)
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jameskuder Wed, 11/02/2011 - 12:08
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We are on 9-2-1-1-sr and it is only happening on one phone. I also had the user try calling the phone from another phone on the CME by just dialing the four digit extension. It does ring. It only does not ring when calling phone via the full DID Number.

Thomas Dillingham Wed, 11/02/2011 - 12:15
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What does the caller hear?


Do they hear it ring?  If so, can you pickup the phone while the caller hears it ringing and get connected?

jameskuder Wed, 11/02/2011 - 12:18
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If they call their number from an outside line using all 10 digits, they hear nothing. They only see the button flashing.


If they call their extension from another phone on the same CME system by dialing the 4 digit extension, they hear the audible ring as well as see the button flash.


You can pickup the calls either way

Correct Answer
Thomas Dillingham Wed, 11/02/2011 - 12:46
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Ok,


So first rebuild the ephone-dn and ephone in CME, then if this does not fix it, move the DN to another phone to see if the issue follows the number or the phone.

jameskuder Thu, 11/03/2011 - 08:47
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I rebuilt the ephone-dn and ephone in CME and that fixed it. Thanks!

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