CUCM (6.1.4) Call Ctr Pub HW RAM Failure Process

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Nov 3rd, 2011
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Can anyone point me to some Cisco documentation on the process / procedure for changing out RAM on a HP Proliant DL380 G5 Series server used as CUCM Publisher in a Call Center environment?

Points of interest are, correct process to shut-down, ram swap (static strap or not), correct start up and system test?

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acampbell Fri, 11/04/2011 - 03:58
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I found this link for you

In the left hand side click on DIMM, then watch the video its only a couple of minutes

1) Shut down any services that are running like CUCM, Windows etc

2) Power off

Wear an anti static strap and attach to server grounding metal work

Follow the video.

Power up and monitor



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Ronald Marx Fri, 11/04/2011 - 06:24
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Wow, both I and Cisco TAC could not find any documentation on this...!

I had an opportunity to get a response from another guy that has a ccie voice cert and he provided a response also ... Do you want me to send that to you for reference ?

Sent from my iPhone4

Ronald Marx Fri, 11/04/2011 - 06:39
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CUCM AGT Call Ctr Pub RAM Swap Out


Server will require to be shut down cleanly!

1.  Log into the command line interface via SSH to XX.XX.XXX.XX (agent publisher).

2.  Use the CUCM Platform Administrator login to access the Publisher/Agent server operating system

3.  Shut the box down with the admin: command "utils system shutdown"

4.  The box will shut itself down cleanly and power off.  This takes several minutes.  Be patient.

5.  Once you have it shut down, you can pull it out of the rack and open it up. Static grounding strap

     is a really good idea if you can't stay constantly grounded and/or if you have a static problem.

6.  Once you have it replaced, you can close it back up and power it back on. 

7.  If you have an issue and need to shut it down again, do so not hard power the system

     off during the boot process unless it hangs as unbootable.

8.  Once it's back on line, use RTMT to ensure the DBReplication comes back on line correctly.

acampbell Fri, 11/04/2011 - 06:43
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Thanks for the update.



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