Script- routing to IVR extension

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Nov 4th, 2011
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we wrote the script where call will go to a queue and will announce. How can we send the call after announcement to an IVR extension immediately?

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Jonathan Schulenberg Fri, 11/04/2011 - 05:20
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Use the dequeue step to pull the caller out of the RMCM subsystem. Then use the Call Redirect (or Call Consult Transfer) to move the call elsewhere.

r-jain Fri, 11/04/2011 - 05:23
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I will try , thank you for quick response.


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