11-04-2011 05:08 AM - edited 03-14-2019 08:49 AM
we wrote the script where call will go to a queue and will announce. How can we send the call after announcement to an IVR extension immediately?
11-04-2011 05:20 AM
Use the dequeue step to pull the caller out of the RMCM subsystem. Then use the Call Redirect (or Call Consult Transfer) to move the call elsewhere.
11-04-2011 05:23 AM
I will try , thank you for quick response.
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