8941 not registering on CCM 7.1.5

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Nov 4th, 2011
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Hi,


I have 2 * 8941 phones failing to register on  CCM 7.1.5. I have downloaded the latest phone load 9-2-2 and also the device enabler software. When I go to add a phone to the Call Manager, I see the 8941 in the listed phones and I try to add it manually, it fails to register. There are plenty of DLUs left also. Am I missing something a step?


Thanks,
Derek

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Karthik Sivaram Fri, 11/04/2011 - 08:37
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hi Derek,


Did you do a cluster wide reboot after you installed the device enabler? If not can you do that.


Thanks,

Karthik

Chris Deren Wed, 12/28/2011 - 16:22
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As previously suggested did you reboot the Publisher?  I had the exact same issue with 8945s and they registered after rebooting the Pub.


HTH,


Chris

Derek McCormick Thu, 12/29/2011 - 04:43
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restarting the call manager service on the publisher and subscriber resolved the issue. no need to reboot the servers

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