SRP527W unable to detect ADSL

Dimitris Mingos · ‎11-06-2011

We purchased a SRP527W for test purposes.

The product cannot detect ADSL line.

CD light is off.

The line works fine with an 877 router, so we assume that this is not a line problem.

Any help will be appreciated.

Firmware version 1.1.24

Thanks

Dimitris Mingos · ‎11-06-2011

Under Status -->Status ADSL --> Status ADSL

DSL Status: G.994 Training

DSL Modulaion Mode: NOT TRAINED

Does that mean that the ADSL interface is unavailable to detect DSL connection from provider?

Is it a defect interface port?

I downgraded the firmware version to 1.1.23 and I was able to get connected to my ISP.

Unfortunately the router can' t get an IP address (WAN Interface).

Any Help?

Message was edited by: Dimitris Mingos

riroe · ‎11-07-2011

Have you checked to make sure that the DSL Interface is Enabled on the device? Check under the Administration Tab

and then under Switch Setting.

THANKS

Rick Roe

Cisco Small Business SUpport Center

Andrew Hickman · ‎11-07-2011

Hi,

Please also check the line modulation setting for the ADSL interface.

Normally, this should be set for multimode, which automatically detects the line type. You might need to set this manually though to meet your specific needs.

Andy

Dimitris Mingos · ‎11-07-2011

Thank you for your response.

We use a 877 router, is working perfect with the line.

We used correct setting for the DSL interface.

ADSL2+,

8/35,

and the interface is enabled.

Maybe a hardware failure.

Dimitris

Andrew Hickman · ‎11-07-2011

It's always a possibility.

Could you log in to the SRP500 GUI, then change the URL in the address bar to read:

http://192.168.15.1/dsldiag.asp

This will show a "hidden" status page that might offer more clues.

Andy