Configuring IVR in Cisco Unity 8.0?

Answered Question
Nov 14th, 2011
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Hi


I have a Cisco Unity 8.0 (Windows Based) Server integrated with CUCM Version 8.5.1.12025-1. Here I want to enable IVR on a Single no.  and want-


A) Keys should point to a specific option like 1 for billing info, 2 for profile update  n so on.


B) How to integrate external database server (for billing info) with unity?


Can i configure all these in my existing setup or require any additional system ?


Thanks.


Regards

Pankaj

Correct Answer by Jaime Valencia about 5 years 9 months ago

Yes, but not Unity/CUC or CUE.

You would need to buy UCCX or UCCE to do so.


HTH


java


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Pankaj Misra Wed, 11/16/2011 - 03:31
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Hi java,


Just to make it clear, i am not specifically talking about cucm cdr billing.


I want to know, can we fetch the data from any external database server? For example i have a table in an external database server which contains user id and their bill of purchased items. In IVR if users presses 1 and specifies his user id, he will get his total bill.


I hope it will clear the scenrio. Is it possible to do so??


Thanks

Pankaj

Pankaj Misra Wed, 11/16/2011 - 02:32
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Hi,


Thanks for reply.


I read the link provided by you. Its really helpful. but still i am not able to correlate the call handlers according to my requirement.


So Can you please send me any example configuration if you have?


Thanks

Pankaj

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