Configuring IVR in Cisco Unity 8.0?

Answered Question
Nov 14th, 2011
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I have a Cisco Unity 8.0 (Windows Based) Server integrated with CUCM Version Here I want to enable IVR on a Single no.  and want-

A) Keys should point to a specific option like 1 for billing info, 2 for profile update  n so on.

B) How to integrate external database server (for billing info) with unity?

Can i configure all these in my existing setup or require any additional system ?




Correct Answer by Jaime Valencia about 5 years 9 months ago

Yes, but not Unity/CUC or CUE.

You would need to buy UCCX or UCCE to do so.



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Pankaj Misra Wed, 11/16/2011 - 03:31
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Hi java,

Just to make it clear, i am not specifically talking about cucm cdr billing.

I want to know, can we fetch the data from any external database server? For example i have a table in an external database server which contains user id and their bill of purchased items. In IVR if users presses 1 and specifies his user id, he will get his total bill.

I hope it will clear the scenrio. Is it possible to do so??



Pankaj Misra Wed, 11/16/2011 - 02:32
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Thanks for reply.

I read the link provided by you. Its really helpful. but still i am not able to correlate the call handlers according to my requirement.

So Can you please send me any example configuration if you have?




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