I have a Cisco Unity 8.0 (Windows Based) Server integrated with CUCM Version 184.108.40.20625-1. Here I want to enable IVR on a Single no. and want-
A) Keys should point to a specific option like 1 for billing info, 2 for profile update n so on.
B) How to integrate external database server (for billing info) with unity?
Can i configure all these in my existing setup or require any additional system ?