Users can paste content into form fields from Microsoft Word or Outlook, including characters like Smart Quotes and em dashes that cause problems in some external systems.
I'd like to hear how other customers are dealing with users pasting content into form fields that prevent messages from being sent into some external systems like CA Service Desk.
Examples of characters:
- ' " " ®
NCC helped with one way to handle this, translating in the Outbound Transformation, however, this way has a limitation in that you have to explicitly call out each character and one could easily be missed.
I'm thinking there must be a more elegant way to handle this, perhaps ISF that fires on submit and enforces encoding on the form?