Help Setting Up "Night Ring"

Unanswered Question
Nov 22nd, 2011

Working with a UC560 using CCA 3.1 (1) and trying to setup the option for users to turn on a special night ring when they leave the office.  The system does not use an Auto Attendant during the day and all incoming calls just go to a hunt group to be answered by a receptionist.

When the last person leaves for the day, we want the ability for them to be able to turn on a night ring.  When people call into the office once the night ring is on, they will hear a message that the office is closed and be given the option to dial the extension of the person they are looking for or leave a message.

Question, what is the best way to set this up?   Looking at the Night Service section in the CCA, it does not appear to be the best way to do what we are trying to accomplish.

Is there another way?  Certainly this is easy to do in the CCA.

Thanks!

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Average Rating: 0 (0 ratings)
David Trad Wed, 11/23/2011 - 00:41

Hi There,

You were on the right track to begin with

However if you want dial-by-extension turned on you will need to enable an AA and use this for night services, and in the night service section in CCA you will forward the phone that is on night-service-mode (Usually you have the reception phone the only one) to send the call to the AA, and in the AA if you want VM's to be left with the receptionist phone you will use the VM steering digit for transferring to VM I.E 6...

The reception phone has a Mini AA but I think one of the things it is missing is the ability to do things like what the AA can do I.E dial-by-extension and other advanced things.

The most easiest way to do it would be to control it via an AA, I know you don't want too or appear you don't want to, but it is the most feasible way

Cheers,

David.

ieberhar Thu, 11/24/2011 - 11:42

I would like to do the same, but without the option to dial the extension of the person they are looking for or leave a message. Just a message that the office is closed. Nothing else. Do I also need use AA?

David Trad Thu, 11/24/2011 - 15:36

No you do not need to use AA

You can send the call to an extensions VM and have an announcement, but please keep in mind that the caller would still be able to leave a Voice Mail message, you have to make the VM message quite generic or strictly announce that the office is closed, and also be prepared to monitor this mail box as well as you can be assured that someone will hold the line and leave a message, that is pretty much a given.

You can send this to either the primary extension VM or create a secondary one and assign it to a button of the phone, it is an ugly way of doing things but please keep in mind that the UC does not support announcements and then instant cut-off, it is a feature that is lacking of the system.

Cheers,

David.

Actions

Login or Register to take actions

This Discussion

Posted November 22, 2011 at 10:35 AM
Stats:
Replies:3 Avg. Rating:
Views:2340 Votes:0
Shares:0
Tags: No tags.

Discussions Leaderboard