I have a cisco unity connection 8.6 cluster. I need to integrate with exch 2010 for single inbox. I have completed the tasks as per cisco document. I have to CAS servers and both of them are using BASIC web based authentication mode. Also i have uploaded the SSL certificates as .pem to both the unity connection servers. When we test the UM services asccount it gives us no error. But when i assign the same to a user it gives error cannot access user mailbox and also calendering cannot be reached due to API error. I have snapshot of the same attached. How can i get the Tomcat traces to look whehter it is an issue with the certificate or else wat might be the cause of it ?
Also double check and make sure your UM service account is in the format "domain\username" in the UM service account username field like the doc requires.