I have the following built in VMware and testing the new Unified Messaging of Unity Connection
Unity Connection 8.5
Windows Server 2008 R2 - Domain Controller
Windows Server 2008 R2 - Exchangse Server
So far so good as I've followed the guide that cisco produce in the integration. MWI works fine when new voicemail arrived, and exchange 2010 has the voicemail email as well. When I read/listen to the voicemail via phone or using thunderbird (via imap), the message on exchange 2010 server (via owa) will be mark as read. Same as when I try to mark the voicemail as unread via phone or thunderbird, exchange (owa) synchronized smoothly
My problem is when a voicemail arrived and I opened first in exchange (owa), the MWI on the phone and message on the thunderbird mail client is still there, when I listen to my phones voicemail, the message is considered new even though I already opened it in exchange (owa).
So I'm thinking that unity connection passess the traffic to exchange smoothly, but exchange cannot pass the traffic to unity connection, I have to reset the "Synchronize Connection and Exchange Mailboxes (Single Inbox)" in unity connection under unified messaging just for traffic propagation from exchange to unity connection.
I already did the following troubleshooting
1. Restart Jetty services in unity connection
2. telnet from exchange server to unity connection using port 7080
3. Turn of the firewall on the exchange server
4. No firewall appliance/software between exchange and unity connection (they are in the same lan)
Anything experienced and solved this same problem? I'm running out of idea as I'm not an exchange server guy