Conference call limitation on Cisco 7942 IP Phone

Unanswered Question

We are running Cisco CUCM version 8.5 and have deployed some 6 x Cisco 7942G IP Phones in a Call Centre hunt group setup. We are however getting feedback that these Call Cantre agents cannot conference more than 4 concurrent calls on the confrence facility. Is there any specific setting that we need to look at. Any suggestions are most welcome.

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Aaron Harrison Mon, 12/05/2011 - 06:10
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Hi


This is the default maximum participants available on CUCM systems.  It probably affects all your phones...

Go to ccmadmin, System/Service Parameters. Select any server, then the IP Voice Media Streaming Service. You can change the maximum adhoc conference paricipants parameter there.


Regards


Aaron


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Aaron Harrison Tue, 12/06/2011 - 00:12
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Hi


Yes - click 'Advanced'


Aaron

Aaron Harrison Tue, 12/06/2011 - 03:08
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Hi


Apologies - it's actually a parameter of the CallManager service... in the 'Clusterwide Parameters (Feature - Conference)' section.


Aaron

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