You have now lost me as a customer as I will start looking to other vendors for my networking needs. Your new policy of requiring your cutomers to have an overpriced active contract for every model of every switch, router, firewall, etc. to download software updates is absolute bullsh!t.
Trying to get more money out of your existing customers is not going to help your poor performing stock prices and will in fact be detrimental to your bottom line as I along with others will now jump off the Cisco bandwagon.
I've already lined up meetings with Enterasys and HP to look over their products and discuss their warranties.