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UCCX IVR NUMBER BUSY

Unanswered Question
Dec 13th, 2011
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Hi  All


I will summarize the problem here. We have only 150 IVR(CTI) ports and 8 PRI(210) in our call center. If all the IVR ports utilized, the customer calling next  would get ‘ number busy’. Is there any option to avoid this ‘number busy’ without increasing the CTI ports .


Thanks

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brian1mcc Tue, 12/13/2011 - 05:55
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You could put a 'forward busy' on the line on the CTI routepoint (trigger) to a voice mail box, unity call handler, or huntgroup.


Brian

renji joy Wed, 12/14/2011 - 22:49
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Hi,


We don't have a unity ,Can you please explain how to configure forwardbusy in cti routepint with hunt group.


Thanks

brian1mcc Thu, 12/15/2011 - 06:44
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You'll need to create a huntgroup in call manager. Then find your trigger in call manager under devices -> cti route point. Search by the Directory Number (trigger number). Click on the line associated with this route point and you'll find the forward options towards the bottom of that screen. Put the hunt pilot number in to the Forward Busy fields.


Brian

renji joy Fri, 12/16/2011 - 06:28
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Hi


In forward options which option means forwardbusy internal or forward busy cti faiure


Thanks

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