12-13-2011 04:25 AM - edited 03-14-2019 09:02 AM
Hi All
I will summarize the problem here. We have only 150 IVR(CTI) ports and 8 PRI(210) in our call center. If all the IVR ports utilized, the customer calling next would get ‘ number busy’. Is there any option to avoid this ‘number busy’ without increasing the CTI ports .
Thanks
12-13-2011 05:55 AM
You could put a 'forward busy' on the line on the CTI routepoint (trigger) to a voice mail box, unity call handler, or huntgroup.
Brian
12-14-2011 10:49 PM
Hi,
We don't have a unity ,Can you please explain how to configure forwardbusy in cti routepint with hunt group.
Thanks
12-15-2011 06:44 AM
You'll need to create a huntgroup in call manager. Then find your trigger in call manager under devices -> cti route point. Search by the Directory Number (trigger number). Click on the line associated with this route point and you'll find the forward options towards the bottom of that screen. Put the hunt pilot number in to the Forward Busy fields.
Brian
12-16-2011 06:28 AM
Hi
In forward options which option means forwardbusy internal or forward busy cti faiure
Thanks
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