12-16-2011 10:22 AM - edited 03-16-2019 08:34 AM
Hi Guys,
I saw in this discussion bellow that another colleague had the same problem in the last year, when the user put the password to FAC the password appear in display. My quesiton is: Still not had solution about this problem?
(FAC doesn´t work with this telephone model?)
https://supportforums.cisco.com/message/3151942#3151942
Thanks,
Wilson
12-16-2011 10:40 AM
Hi Wilson,
This new Firmware should have resolved this issue;
The Forced Authentication Code (FAC) and Client Matter Code (CMC) Support feature extends the FAC and CMC features to more Cisco Unified IP Phones.
•FAC controls the types of calls that certain users can place. When placing a call, a user receives a prompt to enter a valid authorization code before the call is made.
•CMC enables a user to specify that a call relates to a specific client matter. When placing a call, a user can enter a code to indicate the type of call being placed (for example, to a specific customer).
These enhancements are supported on these Cisco Unified IP Phones (SIP):
Cheers!
Rob
12-19-2011 03:10 AM
Hi Rob,
This problem that occur is a bug? I saw the cisco site that there is version cmterm-9971.9-2-2SR1-9.cop.sgn that is more new version. I can use this version?
Thanks,
Wilson
12-19-2011 06:22 AM
Hi Wilson,
Yes, you could try the newest firmware 9-2-2sr1
Here is the related bug;
Cheers!
Rob
12-20-2011 11:03 AM
Hi Rob,
I putted the version 9.2.2, but, didn´t worked. You have another idea about this?
Thanks.
Wilson
12-20-2011 02:08 PM
Hi Wilson,
Thanks for posting back with your test results +5 I guess this is why
the bug/enhancement does not show a "fixed-in" version.
Cheers!
Rob
03-24-2012 11:31 AM
Hi,
Is this problem resolved? I am also facing the same issue.
03-24-2012 04:52 PM
Sev. > 2 & no major account screaming == bug never fixed.
03-24-2012 11:21 PM
Hi,
We have a customer in UAE with approx 3700 IP phones with 7911, 7945,7965,7975 etc. Now they want to replace all of that with 9971...It's creating a chaos...What is the solution.
Rgds,
Partha
03-25-2012 02:36 AM
We have a customer in UAE with approx 3700 IP phones with 7911, 7945,7965,7975 etc. Now they want to replace all of that with 9971...It's creating a chaos...What is the solution.
You should ask that to Cisco. This is just a discusson forum.
03-26-2012 04:48 AM
Hi Acharyr123,
What the problem with 9971 we re having?
Thanks,
Wilson
03-26-2012 04:49 AM
Bevilacqua,
The problem is solved in CUCM version 8.6
Thanks,
Wilson
03-26-2012 04:58 AM
Hi,
I am using 8.5…What is the solution with 8.5?
Rgds,
Partha
03-26-2012 05:51 AM
Hi Partha,
My Customer have version 7.1.3 and when tryed configure the FAC in 9971 it presented this problem. I opened a case in Cisco TAC and was informed that the problem is solved only CUCM 8.6.
Follow below:
About the version 9.2.1, I commented that it is the version that started the CMC/FAC support for 9951, 9971 and 8561. But unfortunately the BUG CSCta93018 was found. However there isn’t a published release with the fix yet. Once this BUG is solved, a firmware with the fix will be published and will be able to be used with any CCM version.
However I have found an intermediate solution which has been used for other clients and worked properly (but not officially tested by Cisco). This intermediate solution requires the following actions and combination between Firmware and CCM versions:
A. Upgrade 9951 firmware to the latest version, 9.2(1).
Release notes with firmware upgrade instructions found here:
http://www.cisco.com/web/software/282074288/50113/cmterm-9951.9-2-1-readme.html
B. Upgrade Call Manager to version 8.6.X, as 8.6.1.20000-1:
Release notes with upgrade instructions found here:
So there are two options:
1- Wait BUG be resolved and upgrade phones to the firmware with the fix, maintaining your current CCM version.
2- Upgrade your CCM and Phones to the versions 8.6.X and 9.2.1 respectively.
If these steps are taken in that order you should see the problem be rectified.
In my opionion, I Believe that the Cisco not will solve this bug in version previous 8.6
Thanks,
Wilson
03-26-2012 04:48 AM
Hi Acharyr123,
This problem was solved in the last version CUCM 8.6. I did test in my laboratory and worked.
Thanks,
Wilson
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