Call Center servers functions

Unanswered Question
Dec 17th, 2011
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Can someone please explain to me what each server and network device mention below function is in a call center environment.

1.Peripheral Gateway

2. Rogger/Logger

3.CTI Server/ Dialer

4.CVP media server

5.CVP call server

4.CVP operations Console

5.Admin Workstation

6.CVP call studio

7. Call Manager

8 Voice gateway

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david.macias Sun, 12/18/2011 - 07:05
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You should read the SRND for UCCE, that will go into every single component and really help you understand how they all work together.



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