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Phone Guide URL

Unanswered Question
Dec 17th, 2011
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The end user guide link works when I have

HTTP Status 404 - /PhoneGuides/locales/en_US/PhoneOnlineGuide/6921_41_61/6921sccp.pdf


But doesnt work when US changed to gb



If i change the ling to

HTTP Status 404 - /PhoneGuides/locales/en_gb/PhoneOnlineGuide/6921_41_61/6921sccp.pdf


type: Status report

message: /PhoneGuides/locales/en_gb/PhoneOnlineGuide/6921_41_61/6921sccp.pdf

description: The requested resource (/PhoneGuides/locales/en_gb/PhoneOnlineGuide/6921_41_61/6921sccp.pdf) is not available.


Please suggest how I can change the US to gb.


Thanks in advance.

Rohan Sahi

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Gajanan Pande Sat, 12/24/2011 - 12:11
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  • Cisco Employee,

Rohan,


Where are you accessing this URL from ?


If it is from any server, pls ensure you have the folder named " en_gb " under /PhoneGuides/locales/. If it's not, then create one. Further, pls follow the folder path as " /en_gb/PhoneOnlineGuide/6921_41_61/ " & then put " 6921sccp.pdf " there.


Lemme know if I misunderstood your requirement.


If it helps, pls rate the post.


GP.

rohan_sahi Sun, 12/25/2011 - 22:33
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Hi GP,

Thanks for your suggestion.


But the version of the CUCM is 8.x and the link is to be accessed from the end user desktop.


Please let me know if we need to create the folder on the end user desktop.

Thanks

Rohan

Gajanan Pande Sun, 12/25/2011 - 22:40
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  • Cisco Employee,

Rohan,


I am sorry but I am unable to understand what exactly you are trying to do ? Is any Contact Center involved in it ?


also, what is following ?


type: Status report


message: /PhoneGuides/locales/en_gb/PhoneOnlineGuide/6921_41_61/6921sccp.pdf


description: The requested resource (/PhoneGuides/locales/en_gb/PhoneOnlineGuide/6921_41_61/6921sccp.pdf) is not available.


GP.

rohan_sahi Sun, 12/25/2011 - 22:54
User Badges:

Hi GP,

This is for downloading end user guide for the IP phone from the end user login page.

http:///ccmuser


here we get a tab to download a end user guide for the IP Phones.


The end user guide link works when I have

HTTP Status 404 - /PhoneGuides/locales/en_US/PhoneOnlineGuide/6921_41_61/6921sccp.pdf


But doesnt work when US changed to gb



If i change the ling to

HTTP Status 404 - /PhoneGuides/locales/en_gb/PhoneOnlineGuide/6921_41_61/6921sccp.pdf


This is the error that I get when i change the link to GB in the System wise parameters.

type: Status report


message: /PhoneGuides/locales/en_gb/PhoneOnlineGuide/6921_41_61/6921sccp.pdf


description: The requested resource (/PhoneGuides/locales/en_gb/PhoneOnlineGuide/6921_41_61/6921sccp.pdf) is not available.

Gajanan Pande Sun, 12/25/2011 - 23:05
User Badges:
  • Cisco Employee,

Rohan, thanks for the details provided.


I dont think it can be changed & mostly we will have to live with it. BTW, could you share a screenshot of User Login page, which gives a tab to download a end user guide for the IP Phones ?


Thanks

GP.

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