Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1218
Views
5
Helpful
6
Replies

IPIVR/UCCX 8.0 upload script not updating script.

Go to solution
david.macias
VIP
VIP

‎12-18-2011 01:08 PM - edited ‎03-14-2019 09:04 AM

In my lab I have IP IVR 8.0, fully patched running on ESXi 5.  What I've noticed is that when I upload a new script it shows to upload correctly, but when I call in it plays the old script.  If I use the script editor and open the script from the repository, the script that opens up is the new one.  When I set reactive script and make the call the old script pops up when the call arrives.  I'm stumped... I'm looking to see what kind of logs I should be looking at in order to troubleshoot this or if anyone has seen something similar would love to hear about it.

Thanks,

david

Blog
Labels:
0 Helpful
1 Accepted Solution

Accepted Solutions

Go to solution
Paul McGurn
Level 6
Level 6
In response to david.macias

‎12-20-2011 03:03 PM

Try refreshing the application the script runs under, and then the script.  I'm not sure if the app recompiles the script, but I've had this issue since we rolled out 7.x, and I've just made this part of my standard deployment for script updates due to it.

View solution in original post

0 Helpful
6 Replies 6

Go to solution
Graham Old
Level 7
Level 7

‎12-20-2011 12:52 PM

You see this on HA systems if you connect the editor to the Standby server. You can save and refresh via appadmin but the Active Engine just won't go and get the new copy from the repositry.

I have never seen it on a single server system. Have a look at the Engine/MIVR logs.

Graham

0 Helpful

Go to solution
michael_cole
Level 1
Level 1

‎12-20-2011 01:06 PM

I'm guessing you've already done this but did not mention it in your post - refresh the Application...

0 Helpful

Go to solution
david.macias
VIP
VIP
In response to michael_cole

‎12-20-2011 02:59 PM

Yeah refreshing the script does nothing, I can even delete it and it will still play when I call the DN.  I'll look through the Engine/MIVR logs, this is really stomping me.

david

Blog

Go to solution
Paul McGurn
Level 6
Level 6
In response to david.macias

‎12-20-2011 03:03 PM

Try refreshing the application the script runs under, and then the script.  I'm not sure if the app recompiles the script, but I've had this issue since we rolled out 7.x, and I've just made this part of my standard deployment for script updates due to it.

0 Helpful

Go to solution
david.macias
VIP
VIP
In response to Paul McGurn

‎12-20-2011 04:31 PM

Thank you thank you thank you, such an easy fix and it works like a champ!

david

Blog
0 Helpful

Go to solution
Paul McGurn
Level 6
Level 6
In response to david.macias

‎12-20-2011 05:34 PM

Glad to hear!

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents