×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

Cisco unity conneciton 8.6

Unanswered Question
Dec 19th, 2011
User Badges:

In cisco unity connection cluster 8.6

When we are shuting down the unity connection publisher server from cluster, The voicemail is not working,


When we press the voicemail mesaage button, Phones are rinning its not playing the unity prompt.


when the publisher online everything its work fine.


As per the cluster senario , If one of the server will down all the services will work like voicemail auto attendant etc...




Please can you tell me where is a problem.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Rob Huffman Mon, 12/19/2011 - 06:15
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi there,


Could be one of these bugs;


CSCtt22188 - Delay accessing subscriber when publisher is down




Description


Symptom:


Delay before Connection asks for PIN


Conditions:


User tries to access Connection SUB while PUB is down


Workaround:


None


Details


1st Found-in:                          (2)


8.6, 8.5(1)

More

Less

Status:

Fixed

Last Modified:

Dec 04,2011


Known Affected Versions:

More

Less

Fixed-in:                          (6)


8.6(2.21007.1), 8.6(2)ES11, 8.6(1.21018.1)

8.6(1)ES15, 8.5(1.14046.1), 8.5(1)ES72

More

Less


Product:

Cisco Unity Connection


Platform:

Dependent


Severity:

3 - moderate


Customer Reported:                          (7)




CSCtu18594 : Sign-in delay on sub when pub is down in cluster
Symptom:


When the Unity Connection Publisher is down, and the Subscriber is the one


taking calls, then the users might experience delay while signing in.


Conditions:


Unity Connection 8.5(1) SU2


Workaround:


Check the Engg Notes for workaround


Cheers!

Rob

Tommer Catlin Tue, 12/20/2011 - 08:31
User Badges:
  • Green, 3000 points or more

If you are using a SIP trunk, this is true.  We have a customer that is expierencing up to 1.5 minute delay.   if you are using SCCP integration, there is no delay.    The upgrade did fix the issue though... so on new deployments, better to go with 8.6 if you can for Connection.    +5 for Rob!     

Actions

This Discussion

Related Content