- Silver, 250 points or more
We have recently had some issues with customers not understanding the voicemail menus.
Is there any documentation on the voicemail system? Perhaps a "menu tree" showing the available options?
If not, I would like to request this.
The biggest item of confusion for users is switching between their main greeting and other greetings (alternate / temp).
Its fairly clear how to record them, but not how to set which is active.
I've noticed that in general the UC320 platform is lacking good documentation. (the only "end-user" documentation that I know of is the reference card that comes with the system -- and that is only mildly useful. We have generated our own instructions for things like transferring, parking, viewing the directory, etc -- but it would be nice if there was some official CIsco docs -- customers tend to give me a blank look when I tell them "No, the system does not have any kind of manual.")