Cant console to WISM in a 6500

Unanswered Question
Dec 20th, 2011

Hi guys, im having some trouble here. I dont think my cards are faulty (4 cards in 2 6500 switches), it would be a great coincidence.. but here is my problem:

I connect directly to my WISM cards, boot them (insert them), I see it turning on, enabling services, and as soon as the "username:" prompt apears, the Status led turns off and I lose console. This happens with every card, so I guess theres something wrong im doing.

Do you guys know any clue?

Software:

Cisco IOS Software, s72033_rp Software (s72033_rp-IPBASEK9-M), Version 12.2(33)SXI6, RELEASE SOFTWARE (fc4)

Module:

Mod Ports Card Type                              Model              Serial No.

--- ----- -------------------------------------- ------------------ -----------

  1   10  WiSM WLAN Service Module               WS-SVC-WISM-1-K9   SAL1514AGNU

  2   10  WiSM WLAN Service Module               WS-SVC-WISM-1-K9   SAL1518CN5J

Mod  Sub-Module                  Model              Serial       Hw     Status

---- --------------------------- ------------------ ----------- ------- -------

  1  Centralized Forwarding Card WS-SVC-WISM-1-K9-D SAL1518CQDW  2.2    Ok

  2  Centralized Forwarding Card WS-SVC-WISM-1-K9-D SAL1518CQE4  2.2    Ok

Mod MAC addresses                       Hw    Fw           Sw           Status

--- ---------------------------------- ------ ------------ ------------ -------

  1  f866.f2b2.1200 to f866.f2b2.120f   2.4   12.2(14r)S5  12.2(33)SXI6 Ok

  2  f866.f2b2.1480 to f866.f2b2.148f   2.4   12.2(14r)S5  12.2(33)SXI6 Ok

Thanks in advance

Omar M.

I have this problem too.
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omarmontes Tue, 12/20/2011 - 08:50

By the way, issuing the "session slot 1 pro 1" didnt work either

Stephen Rodriguez Tue, 12/20/2011 - 08:52

Can you pull a "show wism status" ?

For the session to work, you need to have configured the "wism service-vlan < vlan >" and a dhcp scope for it.  Then you should be able to session in through the fabric.

HTH,

Steve

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omarmontes Tue, 12/20/2011 - 08:58

The status says serive port online. But 0.0.0.0 ips. i already enabled dhcp and service port vlan, just as documentation says. :S

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omarmontes Tue, 12/20/2011 - 09:18

Sure!

ip dhcp excluded-address 192.168.10.1 192.168.10.2

!

ip dhcp pool wism-service-port

   network 192.168.10.0 255.255.255.0

   default-router 192.168.10.1

wism service-vlan 192

wism module 1 controller 1 allowed-vlan 102,192,2001,2003,2005,2007,2009,2011

interface Vlan192

description WiSM Service Port Gateway or Management Interface on CAT6K

ip address 192.168.10.1 255.255.255.0

And here is the status:

Service Vlan : 192, Service IP Subnet : 192.168.10.1/255.255.255.0

      WLAN

Slot  Controller  Service IP       Management IP    SW Version  Status

----+-----------+----------------+----------------+-----------+---------------

1     1           0.0.0.0          0.0.0.0                      Service Port Up

Stephen Rodriguez Tue, 12/20/2011 - 09:26

yes you should be able to console directly in. So long as you are set for 9600/none/8/1 with no flow control.

For the fabric dude issue the command VLAN 192. In the 6k you need to explicitly create the L2 VLAN

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omarmontes Tue, 12/20/2011 - 09:39

Yeap, VLAN 192 was already created...

anything else I could try? Could it be an IOS problem or something?

Stephen Rodriguez Tue, 12/20/2011 - 10:16

Can you kill the power to slot 2, and see if the WiSM in slot 1 will come up?  Could be a lack of power, but I would think it wouldn't power up at all, but you never know.

no power enable slot 2 IIRC

omarmontes Tue, 12/20/2011 - 10:24

Nope:

Mod MAC addresses                       Hw    Fw           Sw           Status

--- ---------------------------------- ------ ------------ ------------ -------

  1  f866.f2b2.1200 to f866.f2b2.120f   2.4   12.2(14r)S5  12.2(33)SXI6 Ok

  2  f866.f2b2.1480 to f866.f2b2.148f   2.4   12.2(14r)S5  12.2(33)SXI6 PwrDown

6500-1#session slot  1 processor 1

The default escape character is Ctrl-^, then x.

You can also type 'exit' at the remote prompt to end the session

Trying 0.0.0.0 ...

% Connection timed out; remote host not responding

show power status all:

Slot Card-Type          Watts   A @42V Watts   A @42V State State

---- ------------------ ------- ------ ------- ------ ----- -----

1    WS-SVC-WISM-1-K9    163.80  3.90   163.80  3.90  on    on

2    WS-SVC-WISM-1-K9    163.80  3.90     -     -     off   off (User Request)

The card is getting the power it requested, still no luck.

Stephen Rodriguez Tue, 12/20/2011 - 10:27

Ok, so still not getting DHCP to the service port.  You'll want to debug the DHCP process, and reset the card to see if we can see why it's not happening.

omarmontes Tue, 12/20/2011 - 10:34

6500-1#show debug

DHCP server packet debugging is on.

DHCP server event debugging is on.

DHCPC:

  DHCP client activity debugging is on (detailed)

*Dec 20 18:26:19.883: %DIAG-SP-6-DIAG_OK: Module 1: Passed Online Diagnostics

*Dec 20 18:26:20.535: %OIR-SP-6-INSCARD: Card inserted in slot 1, interfaces are now online

No DHCP messages

Stephen Rodriguez Tue, 12/20/2011 - 11:07

Where did the WiSM you got come from?  The service port should be DHCP by default, but I have seen them act up as well.

Are you able to hit the front edge with 960/none/8/1 flow controll off?

If not, I'd open a TAC case and get them in to take a look and possible RMA.

HTH,

Steve

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omarmontes Tue, 12/20/2011 - 11:45

Where did it come from? directly from Cisco if thats what you mean. Still no luck with the console port in the card . You can see the boot process but as soon as the prompt apears you lose conection.

jawad1979 Thu, 04/26/2012 - 01:51

I am having the same exact problem with a couple of WISM mdoules, how was this solved?

Thanks,

Jawad

omarmontes Thu, 04/26/2012 - 05:37

It was a stupid setting in our terminal software :S

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jawad1979 Thu, 04/26/2012 - 06:29

Isn't is supposed to be 9600-8-N-1 setting?

I actually have the same problem, tried different terminal softwares with no luck

Thanks,

Jawad

omarmontes Thu, 04/26/2012 - 06:41

We had to disable some XOR or something feature in SecureCRT enabled by default. Just make sure to disable everything not needed.

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