DTMF issue with transferred call from UBA attendant console.

Unanswered Question
Dec 21st, 2011
User Badges:

UBA version: System Version: 8.6.1.9                                           Administration Version: 8.6.1.158

CM: 8.5.1.10000-26


Behavior:


Call comes into main number (Attendant Console) from outside (cell phone or landline). Then transfered to an extension internally, the call goes to a voice mail greating, caller presses 0 but it is not recognised.


If a call originates from inside the network then transfered to an internal extension, eventually reaching voicemail, pressing 0 works.


If a landline or cell phone calls a DID and then reaches a voicemail greating, pressing 0 works fine.


The only problem seems to be with external calls being transfered by the console.


The calls come in via a SIP trunk directly to the CM. As I am new to SIP trunking I am certainly new to trunking directly to the CM and do not know where to begin with this problem. Any help would be appreciated.


Message was edited by: Joshua Johnson for clarity

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.

Actions

This Discussion