Cisco WAAS Upgrade on WAE-7371-K9

Unanswered Question
Dec 21st, 2011

Hi there

I'm trying to upgrade this device WAE-7371-K9 to the newest image that has been released because i'm getting a licensing error, and apperently a image upgrade could solf the problem.

This is the problem that I'm encountering:

License Name   Status      Activation Date Activated By 

-------------- ----------- --------------- --------------

Transport      not active

Enterprise     active      12/21/2011      mtn          

Video          not active

!

Accelerator     Licensed        Config State    Operational State            

-----------     --------        ------------    -----------------            

cifs            Yes             Enabled         Shutdown  

epm             Yes             Enabled         Shutdown  

http            Yes             Enabled         Shutdown  

mapi            Yes             Disabled        Shutdown  

nfs             Yes             Enabled         Shutdown  

ssl             Yes             Enabled         Shutdown  

video           No              Enabled         Shutdown  

!

Accelerator     Licensed        Config State    Operational State            

-----------     --------        ------------    -----------------            

cifs            Yes             Enabled         Shutdown  

CIFS:

   Policy Engine Config Item            Value              

   -------------------------            -----              

   State                                Not Registered     

   Default Action                       Use Policy         

   Connection Limit                     0                  

   Effective Limit                      0                  

   Keepalive timeout                    0.0 seconds

!

So I was told if I upgrade the IOS it should fix it, now i'm stuck with this issue when I'm trying to upgrade from waas-accelerator-4.4.1.12-k9.bin to waas-accelerator-4.4.3c.9-k9.bin i get this:

But I restarted the device and still no luck.

FYI - My experience and knowledge is limited on WAAS devices, only getting to know them now... Use to R&S.

Regards

I have this problem too.
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Bhavin Yadav Wed, 12/21/2011 - 12:02

Hi Andre,

Couple of things that can help you on what's going on with this WAE.

Please use following commands to get clear idea on the status of WAE.

WAE7341-1#sh  reload

No Reload Scheduled

WAE7341-1#sh version last

Saved version is WAAS 4.1.7a-b10, built on 11:13:05 Aug 16 2010 by cnbuild

It can be restored by running restore rollback command

WAE7341-1#sh version pending

No pending version

This will tell you if the WAE has got new image / installing it or any other status.

if nothing works, try realoding if you can.

if reload does nto fix it, you may want to follow recovery process:

http://www.cisco.com/en/US/docs/app_ntwk_services/waas/waas/v441/configuration/guide/maint.html#wp1105252

Good luck.

andrehbosch Thu, 12/22/2011 - 23:18

Hi Bhavin

I tried the following:

sabf-0004-centraloff-wae-1#sh reload        

No Reload Scheduled

sabf-0004-centraloff-wae-1#sh version last  

sabf-0004-centraloff-wae-1#sh version pending

No pending version

sabf-0004-centraloff-wae-1#

nothing works, even reloaded it,

Going to do your last step, but need to schedule downtime, Will post the results as soon as I have it.

andrehbosch Thu, 12/29/2011 - 21:33

I have Upgraded the image, and still I get the following:

sabf-0004-centraloff-wae-1#sh accelerator

Accelerator     Licensed        Config State    Operational State            

-----------     --------        ------------    -----------------            

cifs            Yes             Enabled         Shutdown  

epm             Yes             Enabled         Shutdown  

http            Yes             Enabled         Shutdown  

mapi            Yes             Disabled        Shutdown  

nfs             Yes             Enabled         Shutdown  

ssl             Yes             Enabled         Shutdown  

video           No              Enabled         Shutdown  

sabf-0004-centraloff-wae-1#sh alarms

Critical Alarms:

----------------

        Alarm ID                 Module/Submodule               Instance

   ---------------             --------------------          ---------------

   1 svcdisabled               nodemgr                      sodre_stats             

Major Alarms:

-------------

None

Minor Alarms:

-------------

None

sabf-0004-centraloff-wae-1#sh version

Cisco Wide Area Application Services Software (WAAS)

Copyright (c) 1999-2011 by Cisco Systems, Inc.

Cisco Wide Area Application Services Software Release 4.4.3c (build b9 Nov 29 2011)

Version: oe7371-4.4.3c.9

Compiled 16:12:50 Nov 29 2011 by damaster

Device Id: 00:1a:64:c9:a2:0c

System was restarted on Fri Dec 30 07:00:47 2011.

The system has been up for 17 minutes, 50 seconds.

andrehbosch Thu, 12/29/2011 - 22:01

I have also tried the follwing:

sabf-0004-centraloff-wae-1#copy ftp install 10.111.192.55 software/ waas-accelerator-4.4.3c.9-k9.bin 

Enter username for remote ftp server: mtn

Enter password for remote ftp server:

Initiating FTP download...

printing one # per 1MB downloaded

now downloading waas-accelerator-4.4.3c.9-k9.bin

Sending: USER mtn

Cisco Wide Area Application Services Central Manager

FTP server (Version wu-2.7.0(1) Fri May 27 09:30:04 PDT 2011) ready.

Password required for *******.

Sending: PASS **********************

User mtn logged in.  Access restrictions apply.

Sending: TYPE I

Type set to I.

Sending: PASV

Entering Passive Mode (10,111,192,55,95,187)

Sending: CWD software/

CWD command successful.

Sending PASV

Entering Passive Mode (10,111,192,55,186,110)

Sending: RETR waas-accelerator-4.4.3c.9-k9.bin

Opening BINARY mode data connection for waas-accelerator-4.4.3c.9-k9.bin (203154818 bytes).

Reclaiming unused flash safe state sectors ...SSMGR RETURNING: 4 (Success)

Done.

System should be running properly before upgrade begins.

It seems system software was not correctly installed on

this device. Please, reload the device and retry the software install.

Upgrade failed.

andrehbosch Thu, 12/29/2011 - 23:18

Got it working with the follwoing steps:

On wae:

disk delete-data-partitions

reload

*re-install software

copy ftp install

*.*.*.*

reload

on central manager

go to device->activation

unselect Activate

Then select Replaceable

on device

cms recover identity default

once done

on central manager

unselect replaceable and select activate again

on device

conf t

cms enable

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Posted December 21, 2011 at 10:53 AM
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