Cisco WAAS Upgrade on WAE-7371-K9

andrehbosch · ‎12-21-2011

Hi there

I'm trying to upgrade this device WAE-7371-K9 to the newest image that has been released because i'm getting a licensing error, and apperently a image upgrade could solf the problem.

This is the problem that I'm encountering:

License Name Status Activation Date Activated By

-------------- ----------- --------------- --------------

Transport not active

Enterprise active 12/21/2011 mtn

Video not active

!

Accelerator Licensed Config State Operational State

----------- -------- ------------ -----------------

cifs Yes Enabled Shutdown

epm Yes Enabled Shutdown

http Yes Enabled Shutdown

mapi Yes Disabled Shutdown

nfs Yes Enabled Shutdown

ssl Yes Enabled Shutdown

video No Enabled Shutdown

!

Accelerator Licensed Config State Operational State

----------- -------- ------------ -----------------

cifs Yes Enabled Shutdown

CIFS:

Policy Engine Config Item Value

------------------------- -----

State Not Registered

Default Action Use Policy

Connection Limit 0

Effective Limit 0

Keepalive timeout 0.0 seconds

!

So I was told if I upgrade the IOS it should fix it, now i'm stuck with this issue when I'm trying to upgrade from waas-accelerator-4.4.1.12-k9.bin to waas-accelerator-4.4.3c.9-k9.bin i get this:

But I restarted the device and still no luck.

FYI - My experience and knowledge is limited on WAAS devices, only getting to know them now... Use to R&S.

Regards

Bhavin Yadav · ‎12-21-2011

Hi Andre,

Couple of things that can help you on what's going on with this WAE.

Please use following commands to get clear idea on the status of WAE.

WAE7341-1#sh reload

No Reload Scheduled

WAE7341-1#sh version last

Saved version is WAAS 4.1.7a-b10, built on 11:13:05 Aug 16 2010 by cnbuild

It can be restored by running restore rollback command

WAE7341-1#sh version pending

No pending version

This will tell you if the WAE has got new image / installing it or any other status.

if nothing works, try realoding if you can.

if reload does nto fix it, you may want to follow recovery process:

http://www.cisco.com/en/US/docs/app_ntwk_services/waas/waas/v441/configuration/guide/maint.html#wp1105252

Good luck.

andrehbosch · ‎12-22-2011

Hi Bhavin

I tried the following:

sabf-0004-centraloff-wae-1#sh reload

No Reload Scheduled

sabf-0004-centraloff-wae-1#sh version last

sabf-0004-centraloff-wae-1#sh version pending

No pending version

sabf-0004-centraloff-wae-1#

nothing works, even reloaded it,

Going to do your last step, but need to schedule downtime, Will post the results as soon as I have it.

andrehbosch · ‎12-29-2011

I have Upgraded the image, and still I get the following:

sabf-0004-centraloff-wae-1#sh accelerator

Accelerator Licensed Config State Operational State

----------- -------- ------------ -----------------

cifs Yes Enabled Shutdown

epm Yes Enabled Shutdown

http Yes Enabled Shutdown

mapi Yes Disabled Shutdown

nfs Yes Enabled Shutdown

ssl Yes Enabled Shutdown

video No Enabled Shutdown

sabf-0004-centraloff-wae-1#sh alarms

Critical Alarms:

----------------

Alarm ID Module/Submodule Instance

--------------- -------------------- ---------------

1 svcdisabled nodemgr sodre_stats

Major Alarms:

-------------

None

Minor Alarms:

-------------

None

sabf-0004-centraloff-wae-1#sh version

Cisco Wide Area Application Services Software (WAAS)

Cisco Wide Area Application Services Software Release 4.4.3c (build b9 Nov 29 2011)

Version: oe7371-4.4.3c.9

Compiled 16:12:50 Nov 29 2011 by damaster

Device Id: 00:1a:64:c9:a2:0c

System was restarted on Fri Dec 30 07:00:47 2011.

The system has been up for 17 minutes, 50 seconds.

andrehbosch · ‎12-29-2011

I have also tried the follwing:

sabf-0004-centraloff-wae-1#copy ftp install 10.111.192.55 software/ waas-accelerator-4.4.3c.9-k9.bin

Enter username for remote ftp server: mtn

Enter password for remote ftp server:

Initiating FTP download...

printing one # per 1MB downloaded

now downloading waas-accelerator-4.4.3c.9-k9.bin

Sending: USER mtn

Cisco Wide Area Application Services Central Manager

FTP server (Version wu-2.7.0(1) Fri May 27 09:30:04 PDT 2011) ready.

Password required for *******.

Sending: PASS **********************

User mtn logged in. Access restrictions apply.

Sending: TYPE I

Type set to I.

Sending: PASV

Entering Passive Mode (10,111,192,55,95,187)

Sending: CWD software/

CWD command successful.

Sending PASV

Entering Passive Mode (10,111,192,55,186,110)

Sending: RETR waas-accelerator-4.4.3c.9-k9.bin

Opening BINARY mode data connection for waas-accelerator-4.4.3c.9-k9.bin (203154818 bytes).

Reclaiming unused flash safe state sectors ...SSMGR RETURNING: 4 (Success)

Done.

System should be running properly before upgrade begins.

It seems system software was not correctly installed on

this device. Please, reload the device and retry the software install.

Upgrade failed.

andrehbosch · ‎12-29-2011

Got it working with the follwoing steps:

On wae:

disk delete-data-partitions

reload

*re-install software

copy ftp install

*.*.*.*

reload

on central manager

go to device->activation

unselect Activate

Then select Replaceable

on device

cms recover identity default

once done

on central manager

unselect replaceable and select activate again

on device

conf t

cms enable