AQM version 8.5.2 issue with desktop recoirding

Unanswered Question
Dec 21st, 2011
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Hi Experts...


I have integrated my AQM with cucm (alreday checked and implemented as per compatibility matrix).


I have done the initial config and workflow etc as per the available guide


But the issue is that when i record call from supervisor desktop the same is not getting saved(recording) to teh QM server which has all the services installed in a standalone server .



I have gone through loggs and found the entioned error and i guess because of this reason the same is not getting uploaded .


" ERROR QMUC2002 Java exception(Proxy Connection failed.)."

Need your support in finding the cause of this issue.


Regards

RC

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geomansour Wed, 02/22/2012 - 01:09
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Hi i wanted to ask you if you have found the solution to this problem as i am facing it with one of my installation.


I will be waiting your reply.


Thank you & Best Regards,

Aaron Harrison Wed, 02/22/2012 - 01:24
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Hi


I would first check basic things like name resolution; ensure that your servers are all resolvable via DNS.


Failing that post up your log files for analysis


Aaron

geomansour Wed, 02/22/2012 - 04:11
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Hi Guys,


the problem was from the SQL version, when i installed standard edition everything worked correctly.


Thank you all for your prompt reply.


Regards,

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