Solved: ICM Supervisor and Configuration User (User List)

FabianSchmidt · ‎12-22-2011

Hi,

is there a way to be both? If an user is for example Supervisor, i am not allowed to add him to the User List. But i have the requirement that some user can

- Reskill

- Add Agents

with their one Domain Account. How would you solve this? The only way im currently seeing is to add a "dummy" domain account to the supersivor cause its never used for any logins anyways (UCCE 8.0, usind CUIC, no WebView). But this isnt a very clean way and the new domain dummy accounts need to be allowed by the companies IT Departement which is not a very easy way.

Thanks,

Fabian

david.macias · ‎12-22-2011

Dummy accounts is the way to go, I usually create mine with the number of the agent ID, that way they are easy to spot.

david

Blog

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david.macias · ‎12-22-2011

Dummy accounts is the way to go, I usually create mine with the number of the agent ID, that way they are easy to spot.

david

Blog

FabianSchmidt · ‎12-22-2011

Thanks for your answer, thats a bit sad but then i'll have to go with this and fill out change forms for every dummy AD user

Thanks,

Fabian