ICM Supervisor and Configuration User (User List)

Answered Question
Dec 22nd, 2011

Hi,

is there a way to be both? If an user is for example Supervisor, i am not allowed to add him to the User List. But i have the requirement that some user can

- Reskill

- Add Agents

with their one Domain Account. How would you solve this? The only way im currently seeing is to add a "dummy" domain account to the supersivor cause its never used for any logins anyways (UCCE 8.0, usind CUIC, no WebView). But this isnt a very clean way and the new domain dummy accounts need to be allowed by the companies IT Departement which is not a very easy way.

Thanks,

Fabian

I have this problem too.
0 votes
Correct Answer by david.macias about 2 years 4 months ago

Dummy accounts is the way to go, I usually create mine with the number of the agent ID, that way they are easy to spot.

david

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Correct Answer
david.macias Thu, 12/22/2011 - 05:40

Dummy accounts is the way to go, I usually create mine with the number of the agent ID, that way they are easy to spot.

david

FabianSchmidt Thu, 12/22/2011 - 05:42

Thanks for your answer, thats a bit sad but then i'll have to go with this and fill out change forms for every dummy AD user

Thanks,

Fabian

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Posted December 22, 2011 at 3:16 AM
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