I am having a problem where after running my Cisco VPN connection for 5-20 minutes, I get error message CM/0xA3100027 (Adapter address has changed or not detected) and the VPN connection drops.
The log is attached below:
Cisco Systems VPN Client Version 5.0.07.0440
Copyright (C) 1998-2010 Cisco Systems, Inc. All Rights Reserved.
Running on: 6.1.7601 Service Pack 1
1744 15:57:34.878 12/27/11 Sev=Info/6 IKE/0x63000055
Sent a keepalive on the IPSec SA
1745 15:58:31.163 12/27/11 Sev=Warning/3 CM/0xA3100027
Adapter address 192.168.2.2 has changed or not detected. Current address(es): 10.18.40.49.
1746 15:58:31.163 12/27/11 Sev=Info/4 IKE/0x63000001
IKE received signal to terminate VPN connection
My PC is running Windows 7 Home Premium SP1 – 64 bit operating system.
The PC is physically connected (via Ethernet cable) to a Belkin N750DB router. I also have an older Linksys router and this problem also happens when physically connected to that router.
I tried to update the Ethernet adapter driver software but Windows7 told me I had the latest version.
I tried turning off the firewall and still encounter the same error, CM/0xA3100027.
I tried changing the transport protocol from TCP to UDP and receive error CM/0xA3100027 in both cases.
When this error occurs, there is no problem with other Internet connections (meaning the network is fine) – ONLY the VPN connection drops.
I have a second PC which is running Windows 7 Home Premium – 64 bit operating system (NOT SP1). The non-SP1 PC does NOT have this problem. I can connect to the VPN and keep the connection alive for hours. The fact that my second PC does not encounter error CM/0xA3100027, makes me think there is an issue with the Windows7 service pack (SP1) or perhaps a problem with the Ethernet adapter on the Win 7 SP1 PC.
If anyone has any suggestions on how to fix this problem, I would greatly appreciate your help.