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CM/0xA3100027 random disconnects

Unanswered Question
Dec 27th, 2011
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I am having a problem where after running my Cisco VPN connection for 5-20 minutes, I get error message CM/0xA3100027 (Adapter address has changed or not detected) and the VPN connection drops.


The log is attached below:

Cisco Systems VPN Client Version 5.0.07.0440

Copyright (C) 1998-2010 Cisco Systems, Inc. All Rights Reserved.

Running on: 6.1.7601 Service Pack 1

1744   15:57:34.878 12/27/11 Sev=Info/6                   IKE/0x63000055

Sent a keepalive on the IPSec SA

1745   15:58:31.163 12/27/11 Sev=Warning/3       CM/0xA3100027

Adapter address 192.168.2.2 has changed or not detected. Current address(es): 10.18.40.49.

1746   15:58:31.163 12/27/11 Sev=Info/4                   IKE/0x63000001

IKE received signal to terminate VPN connection


My PC is running Windows 7 Home Premium SP1 – 64 bit operating system.


The PC is physically connected (via Ethernet cable) to a Belkin N750DB router.  I also have an older Linksys router and this problem also happens when physically connected to that router.


I tried to update the Ethernet adapter driver software but Windows7 told me I had the latest version.


I tried turning off the firewall and still encounter the same error, CM/0xA3100027.


I tried changing the transport protocol from TCP to UDP and receive error CM/0xA3100027 in both cases.


When this error occurs, there is no problem with other Internet connections (meaning the network is fine) – ONLY the VPN connection drops.


I have a second PC which is running Windows 7 Home Premium – 64 bit operating system (NOT SP1). The non-SP1 PC does NOT have this problem. I can connect to the VPN and keep the connection alive for hours. The fact that my second PC does not encounter error CM/0xA3100027, makes me think there is an issue with the Windows7 service pack (SP1) or perhaps a problem with the Ethernet adapter on the Win 7 SP1 PC.


If anyone has any suggestions on how to fix this problem, I would greatly appreciate your help.

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