Resetting a 1700MXP with Menu password.

Unanswered Question
Dec 28th, 2011

I've just got a bunch of 1700MXP back from a customer and they have put a menu password on all of the systems and haven't documented what the password is. Now I need to access the settings in the systems to be able to reconfigure them. Is there any way of doing a factory reset or reseting the system when you don't have the password?

The systems are set to static ip-adresses as well so I can't access them through my network since it's the wrong ip-range.

I have this problem too.
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Jens Didriksen Wed, 12/28/2011 - 13:29

This from the TANDBERG knowledge base

quote

Remember to write down the Option and Bandwidth keys listed out before you execute this command.

From the API (Telnet, SSH or serial cable) enter the following command:

  • defvalues set factory

This will clear all settings on the system, reset the IP access password to TANDBERG, clear the Option and Bandwidth keys, delete the Phone Book directories and format the flash disk.

unquote

You can also do a "triple E reset" with Hypertermianl on boot using a serial cable.

When the system is starting up press “Ctrl” and “Break” simultaneously on your PC keyboard.

At the $ prompt type ‘eee’ followed by enter.

Again, do not forget to write down any option keys before doing this.

cheers jens

Robert Krenn Thu, 12/29/2011 - 04:43

If you can connect to the system and issue the command that Jens write about, then you can just erase the MENU PASSWORD, no need to reset the system to factory defaults.

From telnet, ssh or serial console, type:

menupassword set ""

No more menu passwords.

Can you not connect using telnet or ssh, then you probably need to reset the IP PASSWORD

Using a serial console, type:

strictpassword off

ippassword ""

//Robert

----

From the built-in help of a 1700:

menupassword ?

usage: menupassword set

code - max. 5 digits

OK

strictpassword ?
usage: strictpassword
Can only be switched on if the password is already strict.
-
Strict password requirements:
Must be at least 15 characters and contain 2 lower case, 2 upper case,
2 numeric and 2 special characters.
3 consecutive characters must not be the same.
Must not be the same as any of the 10 last strict passwords.

OK

ippassword ?

usage: ippassword [LAN interface]

-

LAN interface - 1

password - Max 16 characters - use "" to remove.

-

Strict password requirements:

Must be at least 15 characters and contain 2 lower case, 2 upper case,

2 numeric and 2 special characters.

3 consecutive characters must not be the same.

Must not be the same as any of the 10 last strict passwords.

OK

Visualcom23 Thu, 12/29/2011 - 04:45

Thank you, this helped, problem solved! =)

Muthurani Lavan... Sat, 12/31/2011 - 09:37

Hi Olof Johansson

I would request you to mark your question as answered so that it will help other users in the community. Thanks.

Regards

Lavanya

slyydfd00 Wed, 09/19/2012 - 06:50

Olof how did you get into the system to change the menu password?  New to this could you give me some instructions?

helmendez Thu, 07/31/2014 - 18:45

Hello,

how do I get into the system to change the menu password?  New to this could you give me some instructions?

Thank You I will appreciated...

 

Erika

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Posted December 28, 2011 at 6:16 AM
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