Upgrade 7937 fails with "ERROR file not found on any TFTP server"

Answered Question
Jan 3rd, 2012
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I'm running Cisco Unified Communications Manager ver 7.1.5. I want to upgrade my 7937s from version 1.4.2 to 1.4.4.

Via > Software Upgrades> Install/Upgrade I have installed the required files. I verfied in tftp filemanagement and see the file "apps37sccp.1-4-4-0.bin" is available. When I restart one of the phones, it fails to download the file. Below the phone log


[01-03]03:42:24.512|sccp |3|00|downloadImageFile: url="tftp://10.132.239.110/apps37sccp.1-4-4-0.bin" name="apps37sccp.1-4-4-0.bin"

[01-03]03:42:24.587|sccp |3|00|runRegistrationManager: upgradeStart_RegManagerMsgID cm[0] param2=0

[01-03]03:42:24.587|sccp |3|00|registrationEvent_RegistrationManager: NOT_REGISTERED(EVENT_START_UPGRADE) param1=0 param2=0

[01-03]03:42:24.588|sccp |3|00|NOT_REGISTERED=>REG_MANAGER_STATE_UPGRADING

[01-03]03:42:24.591|fxmMg|4|00|Failed downloading tftp://10.132.239.110/apps37sccp.1-4-4-0.bin, FXM: Unknown, CURL: TFTP: File Not Found

[01-03]03:42:24.591|sccp |3|00|downloadImageFile: ERROR getting image apps37sccp.1-4-4-0.bin fxmRc=12

[01-03]03:42:24.648|sccp |3|00|downloadImageFile: ftpBuf=0

[01-03]03:42:24.649|sccp |5|00|stationUpgrade: ERROR failed downloading image primaryDownloadResult=18

[01-03]03:42:25.649|sccp |3|00|stationUpgrade: downloading from secondary TFTP server 10.132.238.110

[01-03]03:42:25.654|sccp |3|00|downloadImageFile: cnfLoadServer=""

[01-03]03:42:25.654|sccp |3|00|downloadImageFile: url="tftp://10.132.238.110/apps37sccp.1-4-4-0.bin" name="apps37sccp.1-4-4-0.bin"

[01-03]03:42:25.734|fxmMg|4|00|Failed downloading tftp://10.132.238.110/apps37sccp.1-4-4-0.bin, FXM: Unknown, CURL: TFTP: File Not Found

[01-03]03:42:25.735|sccp |3|00|downloadImageFile: ERROR getting image apps37sccp.1-4-4-0.bin fxmRc=12

[01-03]03:42:25.793|sccp |3|00|downloadImageFile: ftpBuf=0

[01-03]03:42:25.794|sccp |4|00|stationUpgrade: ERROR failed downloading image secondaryDownloadResult=18

[01-03]03:42:26.794|sccp |4|00|stationUpgrade: ERROR file not found on any TFTP server

[01-03]03:42:26.808|sccp |4|00|cnfXmlDownloadConfigTask: ERROR upgrade failed from TFTP server

[01-03]03:42:26.808|sccp |3|00|cnfXmlDownloadConfigTask: exit[01-03]03:42:24.512|sccp |3|00|downloadImageFile: url="tftp://10.132.239.110/apps37sccp.1-4-4-0.bin" name="apps37sccp.1-4-4-0.bin"
[01-03]03:42:24.587|sccp |3|00|runRegistrationManager: upgradeStart_RegManagerMsgID cm[0] param2=0
[01-03]03:42:24.587|sccp |3|00|registrationEvent_RegistrationManager: NOT_REGISTERED(EVENT_START_UPGRADE) param1=0 param2=0
[01-03]03:42:24.588|sccp |3|00|NOT_REGISTERED=>REG_MANAGER_STATE_UPGRADING
[01-03]03:42:24.591|fxmMg|4|00|Failed downloading tftp://10.132.239.110/apps37sccp.1-4-4-0.bin, FXM: Unknown, CURL: TFTP: File Not Found
[01-03]03:42:24.591|sccp |3|00|downloadImageFile: ERROR getting image apps37sccp.1-4-4-0.bin fxmRc=12
[01-03]03:42:24.648|sccp |3|00|downloadImageFile: ftpBuf=0
[01-03]03:42:24.649|sccp |5|00|stationUpgrade: ERROR failed downloading image primaryDownloadResult=18
[01-03]03:42:25.649|sccp |3|00|stationUpgrade: downloading from secondary TFTP server 10.132.238.110
[01-03]03:42:25.654|sccp |3|00|downloadImageFile: cnfLoadServer=""
[01-03]03:42:25.654|sccp |3|00|downloadImageFile: url="tftp://10.132.238.110/apps37sccp.1-4-4-0.bin" name="apps37sccp.1-4-4-0.bin"
[01-03]03:42:25.734|fxmMg|4|00|Failed downloading tftp://10.132.238.110/apps37sccp.1-4-4-0.bin, FXM: Unknown, CURL: TFTP: File Not Found
[01-03]03:42:25.735|sccp |3|00|downloadImageFile: ERROR getting image apps37sccp.1-4-4-0.bin fxmRc=12
[01-03]03:42:25.793|sccp |3|00|downloadImageFile: ftpBuf=0
[01-03]03:42:25.794|sccp |4|00|stationUpgrade: ERROR failed downloading image secondaryDownloadResult=18
[01-03]03:42:26.794|sccp |4|00|stationUpgrade: ERROR file not found on any TFTP server
[01-03]03:42:26.808|sccp |4|00|cnfXmlDownloadConfigTask: ERROR upgrade failed from TFTP server
[01-03]03:42:26.808|sccp |3|00|cnfXmlDownloadConfigTask: exit

Correct Answer by Gordon Ross about 5 years 7 months ago

Have you restartd the TFTP process ?


GTG

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Correct Answer
Gordon Ross Tue, 01/03/2012 - 03:14
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Have you restartd the TFTP process ?


GTG

Gordon Ross Tue, 01/03/2012 - 03:24
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In which case I'd suggest, first using a command line TFTP client to see if you can manually get the file. If that works, Wireshark the phone to see what it's doing.


If using a command line TFTP client fails to get the file, you probably want to start digging into the trace files on the TFTP server to see what's going on from that side.


GTG

Erik Van Gaever Tue, 01/03/2012 - 04:39
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Using a tftp client I can get to the v1.4.2 bin-file but not to the v1.4.4 bin-file. The output from the tftp trace on the server doesn't help much.


01/03/2012 07:32:44.830 TFTP|   CReqContext::tftp[0xa3deb68~436~10.1.15.106~60671] File[apps37sccp.1-4-4-0.bin] not found

Erik Van Gaever Tue, 01/03/2012 - 05:11
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I restarted the tftp service on the publisher and subscriber. The solved the issue. (First time only restarted in on subscriber)

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