Not enough disk space in the common partition to perform the upgrade

Answered Question
Jan 4th, 2012

Hello,

I'm trying to upgrade from 8.5.1 to 8.6.2 and it fails. Reason : "There is not enough disk space in the common partition to perform the upgrade. Please use either the Platform Command Line Interface or the Real-Time Monitoring Tool (RTMT) to free space on the common partition."

I've already applied the refresh needed for this upgrade on both Publisher and Subscriber.

I've read older posts concerning this issue. It's said to use RTMT to delete logs in order to free space. I've deleted from RTMT all the possible logs since the beginning of our cluster existence.

Trace & Log Central -> All UCM and System Services / Applications on all Servers -> Relative range from the beginning to now , do not zip file and check Delete Collected Los Files from Server. Done for Active and Inactive Partitions.

I'm using SFTP for the UCSInstall_UCOS_8.6.2.20000-2.sgn file upload

Our installation follows the requirements from the Cisco Wiki as far as memory, CPU and disk space are concerned.

Same problem...not enough disk space after deleting all the logs.

But Common partition is also Logging partition...Where can I grab other files to free space ?

Help would be appreciated, it's beyond my current knowledge.

I have this problem too.
0 votes
Correct Answer by Gordon Ross about 2 years 3 months ago

As an aside, my Cisco contacts told me that CUCM 8.0.3 would prefer 146GB HDs (even though the installer only checks for 72GB HDs) We were strongly advised to replace all our 72GB HDs with 146s to ensure we maintained support with TAC before upgrading to 8.0.3+

GTG

Correct Answer by Rob Huffman about 2 years 3 months ago

Hi Jean-Christophe,

Did you try these suggestions?

https://supportforums.cisco.com/message/3432501#3432501

You are likely hitting this bug;

CSCtk67273 - CM Pub upgrade failed due to not enough disk space

Description

Symptom:

There is not enough empty space in /common partition to allow an upgrade to continue.

Conditions:

The /common partition has too much data and needs to be cleaned out

Workaround:

Perform the suggestions provided in the failure response

Details

1st Found-in:                          (1)

8.5(1)

More

Less

Status:

Fixed

Last Modified:

Dec 24,2011

Known Affected Versions:

More

Less

Fixed-in:                          (14)

8.6(1.10001.1), 8.6(1.10000.43), 8.6(1.10000.1)

8.6(0.99981.1), 8.6(0.96041.5), 8.6(0.96041.2)

8.6(0.96000.44), 8.6(0.96000.103), 8.6(0.94000.50)

8.6(0.94000.1), 8.5(1.98000.81), 8.5(1.98000.35)

8.5(1.12007.2), 8.5(1.11900.3)

More

Less

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

Please remember to tag your threads and help support "Teachers without Borders"

https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity

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Average Rating: 5 (4 ratings)
Correct Answer
Rob Huffman Wed, 01/04/2012 - 07:36

Hi Jean-Christophe,

Did you try these suggestions?

https://supportforums.cisco.com/message/3432501#3432501

You are likely hitting this bug;

CSCtk67273 - CM Pub upgrade failed due to not enough disk space

Description

Symptom:

There is not enough empty space in /common partition to allow an upgrade to continue.

Conditions:

The /common partition has too much data and needs to be cleaned out

Workaround:

Perform the suggestions provided in the failure response

Details

1st Found-in:                          (1)

8.5(1)

More

Less

Status:

Fixed

Last Modified:

Dec 24,2011

Known Affected Versions:

More

Less

Fixed-in:                          (14)

8.6(1.10001.1), 8.6(1.10000.43), 8.6(1.10000.1)

8.6(0.99981.1), 8.6(0.96041.5), 8.6(0.96041.2)

8.6(0.96000.44), 8.6(0.96000.103), 8.6(0.94000.50)

8.6(0.94000.1), 8.5(1.98000.81), 8.5(1.98000.35)

8.5(1.12007.2), 8.5(1.11900.3)

More

Less

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

Please remember to tag your threads and help support "Teachers without Borders"

https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity

Correct Answer
Gordon Ross Wed, 01/04/2012 - 07:51

As an aside, my Cisco contacts told me that CUCM 8.0.3 would prefer 146GB HDs (even though the installer only checks for 72GB HDs) We were strongly advised to replace all our 72GB HDs with 146s to ensure we maintained support with TAC before upgrading to 8.0.3+

GTG

jeanchristophe.... Wed, 01/04/2012 - 08:44

Yes Rob, I've followed this topic (https://supportforums.cisco.com/message/3432501#3432501) and turned off many trace collection, but without success.

So it seems I'm affected by bug CSCtk67273

But the workaround is not clear at all

What are the "suggestions provided in the failure response" ? I don't see the failure response paragraph... other than trying to upgrade to a fixed-in version.

As a workaround can I ask for a HD upgrade from 80 Gb (current size) to 146 Gb as indicated by Gordon Ross ? If yes, is there something to do on CUCM part other than shutting it down before extending HD size through VM tools ?

When restarting, will the CUCM detect new HD and automatically use the full size ?

Thanks.

Gordon Ross Wed, 01/04/2012 - 08:48

Jean-Christophe MAJCHRZAK wrote:

As a workaround can I ask for a HD upgrade from 80 Gb (current size) to 146 Gb as indicated by Gordon Ross ? If yes, is there something to do on CUCM part other than shutting it down before extending HD size through VM tools ?

When restarting, will the CUCM detect new HD and automatically use the full size ?

CUCM isn't that clever :-(

Backup, re-install, restore.

GTG

jeanchristophe.... Wed, 01/04/2012 - 09:16

Well all is clear now...

A few weeks ago I was running 7.5.1 with 72 Gb HD. I've upgraded HD size to 80 Gb in order to comply with requirements for rls 8+ , but I haven't performed any reinstallation...

I succeeded anyway in upgrading to 8.5.1

If you look at Disk Usage from my previous post picture, total size is 72k Mb and not 80 Gb as expected.

Good answer for Rob and Gordon.

barry@nettitude... Wed, 01/04/2012 - 09:48

Just to add my comments to this.

I did once succeed in growing a VM's disks which was running UCCX. I increased the disk size using VM Tools, and then booted using the excellent System Rescue CD. http://www.sysresccd.org/Main_Page

This utility allows you to grow partiion sizes on the fly. I did this for both the inactive and active sides, and also the /common partition.

I've only done this with UCCX, but I can't think of any reason why it wouldn't work with CUCM or CUC.

I do however strongly suggest this is only done for non production systems, or at the very least take a snapshot / clone of your system before you start.

HTH. Barry

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Posted January 4, 2012 at 5:48 AM
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