Movi Disconnecting

KRISHNA K V · ‎01-04-2012

Hi

We have deployed the vcs control and expressway solution. For some users the movi client after login disconnects within 5 minutes and takes a long time to reconnect back. All the users are connecting to movi client from the internet segment. users are getting the message "provisioning not received in time" Checked the tms agent diagnostics every thing is fine.

Has any body faced this disconnect problem. The vcs control is runing 6.1 and tms is 13.0. movi client is 4.2.

Regards

Krishna.

ahmed · ‎01-04-2012

Hi krishna,

if you login to MOVI by register to VCS-E then you need to check connectivity of the traversal zone between VCS-E and VCS-C.

Regards,

Ahmad Kabiru

awinter2 · ‎01-05-2012

Krishna,

does the initial Movi login always succeed, in that the client disconnects after some time, or are you also having problems logging in initially?

Are the clients who are experiencing disconnects tied to a certain network location or are these scattered around various remote locations?

Does the eventlog on the VCS-E and/or VCS-C show any entries which might relate to this issue, e.g "Endpoint unresponsive" or any events relating to the traversal zone between the VCS-C and VCS-E?

-Andreas

KRISHNA K V · ‎01-05-2012

Hi Andreas,

This happens for some users who are login from their home broadband connection. Also when two movi users connect from home and place a call between themselves, call is getting disconnected. This problem does not exist between movi and e20 or ex90.

Between two movi client we are facing this issue.

Krishna.

awinter2 · ‎01-05-2012

Krishna,

does the initial Movi login always succeed, in that the client disconnects after some time, or are you also having problems logging in initially?

Does the eventlog on the VCS-E and/or VCS-C show any entries which might relate to this issue, e.g "Endpoint unresponsive" or any events relating to the traversal zone between the VCS-C and VCS-E?

The symptoms which you describe are usually related to network issues, in which case I'd recommend to get a TAC case opened, since it is likely that logs will have to be collected to get to the bottom of the problem.

Regards

Andreas

Dean O'Meara · ‎01-11-2012

Hi,

We had the same problem with users who were home workers.

The problem we had was the home workers were connecting on VPN back to the office and the MOVI traffic were going through the VPN - Through the Corp Network and then out to the VCSE. Have the home workers disconnect from VPN and try to connect again, I bet this works.

Also to note - If the user disconnects from VPN, connects successfully on MOVI then re-connects to VPN, MOVI will eventually timeout.

I would suggest allowing Split Tunnelling over VPN.

Cheers.