I seem to have some problem using the Set Contact Info function.
Attached is a screen shot of my script.
When caller hangs up, the call will flow to the Exception (ContactInactiveException) Goto LABEL0.
And the on the LABEL0, it will clear the Exception. And if the call_handled variable is set to 1. It will flow to the Set Contact Info whereby i set the call to handled.
When doing the reactive script debug all seems to go well on the proper flow.
When then on the CSD i still see the call as abandon and not as handled.
Any suggest what could be the issue.