CAD set agent to ready state on startup?

Unanswered Question
Jan 10th, 2012
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Hi All,

Is there a way to force the agents to be set in ‘Ready’ when they load CAD? Rather than them having to load CAD then click the icon to make themselves ready?

We are using UCCX 8.5.

Thanks in advance.


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Chris Deren Tue, 01/10/2012 - 04:43
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This question used to be asked quite often few years back, and all replies indicated this was never possible, I doubt anything has changed.



Gajanan Pande Tue, 01/10/2012 - 05:02
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Agent MUST go ready manually for the first time ( post login to CAD ), after that going to ready automatically from not-ready/wrap up can be controlled from workflow.

Pls rate the post if it helps.



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