UCCX 8.0(2) upgrade to SU4

Answered Question
Jan 11th, 2012


I'm planning an upgrade to SU4 on a HA cluster this weekend. I would like to kick off the software install this evening, and then switch versions over the weekends. The documentation isn't 100% clear on what will happen in this scenario.

I'm looking at this doc ... http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801osag.pdf

On page 46 (7-2) it states ... Data migration happens only when a switch version is done from a lower to the higher version; when the switch version is done from a higher to a lower version the data migration does not happen.

What Data is this referring to exactly? Historical data only?

On the next page it states .... The administrator must not make any configuration changes to Cisco Unified CCX during an upgrade. Configuration changes include any changes that you make in Cisco Unified CCX Administration, Cisco Unified CCX Serviceability, and the User Option windows.

So, if I upload the software tonight, am I correct in thinking that when I switch versions at the weekend, historical data will be carried over and any configuration changes (reskilling, new agents, new csqs etc) will be lost ?

Also, has anyone any comments on the SU4 upgrade in a HA cluster? If you've upgraded, how did you get on?

SU3 gave us many different problems, hopefully SU4 will be smoother.



Correct Answer by Chris Deren about 5 years 1 month ago

It refers to all data, basically if you do the upgrade but not switch for few days all new configuration and historical data will be lost after you perform the switch.



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Correct Answer
Chris Deren Wed, 01/11/2012 - 04:35

It refers to all data, basically if you do the upgrade but not switch for few days all new configuration and historical data will be lost after you perform the switch.



brian1mcc Wed, 01/11/2012 - 06:26

Thanks Chris, I'll hold off and do the upgrade and switch version in the same maintenance period.


renji joy Thu, 01/12/2012 - 01:31

Hi ,

Dont go now update su4, In su4 some issues is there.Just verfy with your Tac engineer.


brian1mcc Thu, 01/12/2012 - 01:33

TAC advised an upgrade for a couple of issues we were having. Most importantly the telephony subsystem was going in to partial service CSCtq61132 .

What kind of issues did you experience?


renji joy Thu, 01/12/2012 - 01:56

Now its working fine they Instal some Driver files after patch,Any way please consult with your TAC and confirm

Brent Rockburn Tue, 01/24/2012 - 13:22

How did your patch upgrade go? I am about to attempt the same thing. Any recommendations?



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brian1mcc Tue, 01/24/2012 - 14:46

It went well. Took about 4 hours to do a HA cluster of a very busy contact centre. No surprises.

We were hitting quite a few bugs in su3. Most of them appear to be resolved.... so far anyway. : )

kiarash.kazemi Wed, 01/25/2012 - 11:44

Hi Brian,

I am looking at upgrading one of my customers from 8.0(2) to 8.0(2) SU4.

I was wondering if you know if this upgrade also required an update to the clients or not?

Many thanks in advance,


brian1mcc Wed, 01/25/2012 - 12:26

Yes, supervisor and agent desktops need to be upgraded. The historical reporting client will also need to be upgraded (manually).


brian1mcc Wed, 01/25/2012 - 14:51

CAD and CSD upgraded automatically on local installs. Where CAD was installed on citrix I ran the auto updater manually.

kiarash.kazemi Thu, 01/26/2012 - 04:03

Thanks very much Brian, I really appreciate it.

I presume that the clients would have required local Admin rights to upgrade the clients automatically.

brian1mcc Thu, 01/26/2012 - 04:29

Yes - I logged in as a local admin, updated the clients, then logged out again.


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