i am just working on the two customized scripts for voicemail (voicemail.aef and voicemailqueueing.aef). Once the voicemail is recorded the voicemail script redirects the call to the voicemail queue. The call is offered to an agent. After answering the call he hears nothing, but can hear the messsage by pressing 1. He can also call the caller by pressing 2.
It seems, that this 2 scripts only works on UCCX earlier 8 because the access to files based in filesystem is no longer supported and possible. So we need to play the prompts (to the agent who receives the VoiceMail) from prompt repository.
From my opinion, the problem is the play prompt step an the menu step. Both cannot play prompts from the prompt repository to another session. Wether by selceting it with a complete path (Play Prompt, icd_Contact, promptDir + "PromptX.wav) nor by selecting it with the expression editor by using the browse prompt button (Play Prompt (icd_Contact, P[PathA/PathB/PromptX.wav]).
I am confused, because of the fact, that the recorded voicemail is played. This is made by "Play Prompt (icd_Contact, voicemail_message)". voicemail_message is variable where the info of the recorded Document is stored. From my understanding the voicemail is stored in a Document file (deep in UCCX).
Therefore the prompt step is able to play System Prompts e.g. "Play Prompt (icd_contact, SP[SNU\menu_re_rec.wav]).
Are there some hints to play prompts to another session like the agent who is answering the voicemail call?
Is there a possibility to upload files in system prompt repository?
Is a list with system prompts available?
Are this samples scripts available for Rel. 8.0 or 8.5?