Contact Center Express 8.5 Software and License Questions - Part Numbers?

Unanswered Question
Jan 11th, 2012
User Badges:


We have a CCX server , Model MCS-7825-I4-CCX1 but unfortunately we don’t have any of the required installation media and the necessary licenses for it.

I would like to use this for our helpdesk team ( 25 agents and 5 Supervisors)

can anyone tell me what part #s i need to order in order to get the installation media and the Necessary licenses?

Do we automatically get some seat licenses from our previous call manager licenses purchases?

Any help is greatly appreciated.



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Chris Deren Wed, 01/11/2012 - 09:06
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications


I recommend you contact your Cisco reseller for a quote. Cucm order might have come in with 5 seat bundle, but you need the PAK to get the licenses.

Sent from Cisco Technical Support iPhone App


This Discussion