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Contact Center Express 8.5 Software and License Questions - Part Numbers?

sardarzandieh
Level 1
Level 1

‎01-11-2012 07:40 AM - edited ‎03-14-2019 09:10 AM

Hi

We have a CCX server , Model MCS-7825-I4-CCX1 but unfortunately we don’t have any of the required installation media and the necessary licenses for it.

I would like to use this for our helpdesk team ( 25 agents and 5 Supervisors)

can anyone tell me what part #s i need to order in order to get the installation media and the Necessary licenses?

Do we automatically get some seat licenses from our previous call manager licenses purchases?

Any help is greatly appreciated.

Regards

Sardar

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Chris Deren
Hall of Fame
Hall of Fame

‎01-11-2012 09:06 AM

Hello,

I recommend you contact your Cisco reseller for a quote. Cucm order might have come in with 5 seat bundle, but you need the PAK to get the licenses.

Sent from Cisco Technical Support iPhone App

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