Serial Number to Description and Warranty API

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Jan 11th, 2012
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Is there any APIs that we can use to look up information the description and warranty/Smartnet based on a serial number?

We are building our own inventory management system and I have serial numbers of the Cisco devices.


Screen scraping from http://tools.cisco.com/scc/ is not how we want to handle thousands of devices.

We would like to integrate our service with cisco.com directly to pull any information..


email is rsmith@rsmith.edu

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ccolloto Tue, 01/17/2012 - 14:08
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Hello,

Thanks for the suggestion - we're interested in knowing how we can make it easier, more productive for you to do business with Cisco.   We're evaluating options for future APIs and will include your suggestion in that evaluation process.

Leo Laohoo Wed, 01/18/2012 - 02:37
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Hi Cynthia,


We'd be interested too.

ccolloto Wed, 01/18/2012 - 19:43
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Follow-up to the link about possible solution for tracking SN to device.  We do have an externalized web service (API) that provides end of life data including end of sale date, end of Cisco support, end of contract renewal date but nothing, at this time, for SN to warranty or SN to contract coverage.   The end of life web service does not include any service contract data.

smithron Thu, 01/19/2012 - 12:24
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How do we get access to this API?  We will attempt to work with what you have.

ccolloto Thu, 01/19/2012 - 15:53
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Hi - best way is for us to have a quick meeting (live!) to discuss.  I'll send an email so we can find time on our calendars.  Thanks for the interest.

thiland Thu, 04/30/2015 - 08:47
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Was there ever a resolution to this?  Previously in my application I had just linked a device to the Service Contract Center and passed in the serial number in the URL:

https://apps.cisco.com/CustAdv/ServiceSales/contract/submitAdvancedSearc...

However this link no longer works.  I'd much rather pull in contract data using the external API like I'm doing for end of sale, end of contract renewal, etc.

Specifically, I want:

  • Service Level (SNT, SNTP, etc.)
  • Installed At Site Address
  • Contract Number

Thanks,

T

ccolloto Wed, 01/18/2012 - 19:39
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Hi - thanks for indicating your interest.   We'll update as we make decisions. 

Carlos Scovino Tue, 01/31/2017 - 09:43
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Is this API still working? How can I use it? Do I need to do something before?

thiland Tue, 01/31/2017 - 10:09
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Yes it still works, we use it every day.


Go to https://apiconsole.cisco.com/ and sign-in/register.  The API instructions are pretty good.  Just start with the Hello API to make sure your access token code works, then start integrating the other APIs.


Carlos Scovino Thu, 02/02/2017 - 07:24
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Sorry I'm a beginner on this, but if it doesn't appears in the options, does it mean that I can't use it? or can I add Serial number to information API with other method?
These are all the options that I have:


APIs
thiland Thu, 02/02/2017 - 07:45
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Yes there are quite a few more than that, including SN2INFOv2.  I don't know the rules around access levels to each API (e.g., are some partner only?).

I would send your CCO ID and access request to:

  1. ssapi-pilot-help@external.cisco.com and see if they can grant access, or
  2. http://www.cisco.com/assets/services/ts/smartnet/sch/smart_service_burea..., or
  3. Otherwise you may have to contact your Cisco rep and go from there.


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