Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

UCCX 8 License extraction?

Unanswered Question
Jan 11th, 2012
User Badges:
  • Bronze, 100 points or more

Top of your head, does anyone know if there is any way to 'extract' the currently applied UCCX license file from the server? We have a need to completely rebuild a UCCX server, OS and all, but the customer does not have the original .lic file. Since the License MAC should be staying the same my hope was to simply reuse the existing .lic file without having to engage TAC licensing. Any insight is appreciated.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Chris Deren Wed, 01/11/2012 - 15:01
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

You can see if it is in the backup file.


conie saga Thu, 07/30/2015 - 09:52
User Badges:

We are in same situation. I tried to extract backup file but it saying the archive is in unknown format or damaged.

Chris & Jpsweeney77 please help

djlundberg Thu, 07/30/2015 - 15:08
User Badges:
  • Silver, 250 points or more



If I recall correctly you'll need to reach out to Cisco TAC and have them login to the CET tool.  From there you can get the licences files as a BIN file.  From there you can run a UCCX script to translate them into plain text.


It's been awhile since I've had to do that, but I can see if I can dig up any other info on how to do it.  I think you could also use another application to convert them from BIN files to text files.


Edit-  This is assuming you're running 8.x.



Aaron Harrison Fri, 07/31/2015 - 01:59
User Badges:
  • Super Bronze, 10000 points or more
  • Community Spotlight Award,

    Member's Choice, May 2015


Just raise a case with TAC Licensing. Give them the current MAC address and tell them you are rebuilding and want all the licenses issued to that MAC. Supply the new MAC if there is one.

It's not generally a painful process.



This Discussion

Related Content