HWIC-3G-GSM on ISR 2811 Troubleshooting

Answered Question
Jan 11th, 2012
User Badges:

Hi,


Documentation says this 3G card is working in 2800 routers. Why cannot my 2811 not recognize the card?


------------show diag

WIC Slot 0:

        Unknown WAN daughter card

        WIC module not supported/disabled in this slot

        Hardware Revision        : 1.0

        Top Assy. Part Number    : 800-28846-01

        Board Revision           : J0

        Deviation Number         : 0

        Fab Version              : 03

        PCB Serial Number        : FOC134119FD

        RMA Test History         : 00

        RMA Number               : 0-0-0-0

        RMA History              : 00

        Fab Part Number          : 28-7666-03

        Manufacturing Test Data  : 00 00 00 00 00 00 00 00

        Field Diagnostics Data   : 00 00 00 00 00 00 00 00

        Product (FRU) Number     : HWIC-3G-GSM

        Version Identifier       : V01

        CLEI Code                : COUIAKTCAA

        EEPROM format version 4

        EEPROM contents (hex):

          0x00: 04 FF 40 05 1E 41 01 00 C0 46 03 20 00 70 AE 01

          0x10: 42 4A 30 88 00 00 00 00 02 03 C1 8B 46 4F 43 31

          0x20: 33 34 31 31 39 46 44 03 00 81 00 00 00 00 04 00

          0x30: 85 1C 1D F2 03 C4 08 00 00 00 00 00 00 00 00 C5

          0x40: 08 00 00 00 00 00 00 00 00 CB 8B 48 57 49 43 2D

          0x50: 33 47 2D 47 53 4D 89 56 30 31 20 D9 02 40 C1 C6

          0x60: 8A 43 4F 55 49 41 4B 54 43 41 41 FF FF FF FF FF

          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

------------------------------------------------------------------------------------------------------


The IOS is c2800nm-advipservicesk9-mz.124-9.T6.bin.


Any ideas are appreciated.


Thanks.


Larry

Correct Answer by Stephen Rodriguez about 5 years 7 months ago

Larry,

     According to the below link, you need to be runing 12.4(15)T or later for the router to recognize the HWIC.  So upgrade to at least 12.4(15)T and see if it gets recognized.


http://www.cisco.com/en/US/prod/collateral/modules/ps5949/prod_qas0900aecd806e0563.pdf


Steve

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.

Actions

This Discussion

Related Content