01-11-2012 07:53 PM - edited 03-16-2019 08:57 AM
Hye All,
I have a 7942g phone. it's IP configuration is static and it has to register on a UC540 that has a capacity of 40 ephones.
Right now, 14 phones are registered on this equipment but when i wish to add any other phone, it mentions
registration rejected:Max phones.
I ran the debug ephone error command and obtained the following
001190: Jan 1 13:35:15.537: New Skinny socket accepted [2] from 0, sub 1 (14 active)
001191: Jan 1 13:35:15.537: sin_family 2, sin_port 49575, in_addr 172.17.136.18
001192: Jan 1 13:35:15.537: skinny_add_socket 2 172.17.136.18 49575
001193: Jan 1 13:35:16.121:
Skinny StationAlarmMessage on socket [15] 172.17.136.18
001194: Jan 1 13:35:16.121: ** severityWarning p1=0 [0x0] p2=0 [0x0]
001195: Jan 1 13:35:16.121: 7: Name=SEP64A0E7F6896B Load= SCCP42.9-0-2SR2S TFTP Timeout
001196: Jan 1 13:35:16.149: %IPPHONE-6-REG_ALARM: 25: Name=SEP64A0E7F6896B Load= SCCP42.9-0-2SR2S Last=Initialized
001197: Jan 1 13:35:16.149:
Skinny StationAlarmMessage on socket [15] 172.17.136.18
001198: Jan 1 13:35:16.149: severityInformational p1=0 [0x0] p2=0 [0x0]
001199: Jan 1 13:35:16.149: 25: Name=SEP64A0E7F6896B Load= SCCP42.9-0-2SR2S Last=Initialized
001200: Jan 1 13:35:16.177: ephone-(19)[15] StationRegisterMessage (14/14/41) from 172.17.136.18
001201: Jan 1 13:35:16.177: ephone-(19)[15] Register StationIdentifier DeviceName SEP64A0E7F6896B
001202: Jan 1 13:35:16.177: ephone-(19)[15] StationIdentifier Instance 0 deviceType 434
001203: Jan 1 13:35:16.177: ephone-19[18/-1]:stationIpAddr 172.17.136.18
001204: Jan 1 13:35:16.177: ephone-19[18/-1][SEP64A0E7F6896B]:maxStreams 5
001205: Jan 1 13:35:16.177: ephone-19[18/-1][SEP64A0E7F6896B]:From Phone raw protocol Ver 0x85720013
001206: Jan 1 13:35:16.177: ephone-19[18/-1][SEP64A0E7F6896B]:protocol Ver 0x85720013
001207: Jan 1 13:35:16.177: ephone-19[18/-1][SEP64A0E7F6896B]:phone-size 58024 dn-size 816
001208: Jan 1 13:35:16.177: ephone-(19) Allow any Skinny Server IP address 41.90.133.202SEP64A0E7F6896B: Registration failed. Max phone count reached
001209: Jan 1 13:35:16.177: Failed SkinnyAssociatePhone for SEP64A0E7F6896B tag 19
001210: Jan 1 13:35:16.177: Skinny register (phones=14/14/41) REJECT from IP 172.17.136.18
001211: Jan 1 13:35:46.461: socket 15 fatal error 254! can't read msg header with size -1, fd 15
001212: Jan 1 13:35:46.461: it's a stale socket! delete it!!
telephony-service
video
authentication credential cisco cisco
fxo hook-flash
max-ephones 40
max-dn 300
ip source-address 192.168.213.1 port 2000
auto assign 10 to 43
Can some one help me to solve this issue?
Thanks in advance
01-12-2012 02:31 AM
Can you include post (not attachment)
show version
show license all.
01-12-2012 02:44 AM
UC540#show version
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 12.4(24)SB , RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 26-Aug-09 19:01 by prod_rel_team
ROM: System Bootstrap, Version 12.4(24r)SB, RELEASE SOFTWARE (fc1)
UC540 uptime is 2 days, 18 minutes
System returned to ROM by power-on
System restarted at 11:12:57 WAT Tue Jan 10 2012
System image file is "flash:uc500-advipservicesk9-mz.124-24.SB"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
Cisco UC540W-FXO-K9 (MPC8358) processor (revision 0x100) with 249856K/12288K bytes of memory.
Processor board ID FGL153327NY
MPC8358 CPU Rev: Part Number 0x804A, Revision ID 0x20
14 User Licenses
10 FastEthernet interfaces
2 terminal lines
6 Voice FXO interfaces
4 Voice FXS interfaces
1 Voice MoH interface
1 802.11 Radio
1 cisco service engine(s)
128K bytes of non-volatile configuration memory.
250880K bytes of ATA CompactFlash (Read/Write)
License Info:
License UDI:
-------------------------------------------------
Device# PID SN
-------------------------------------------------
*0 UC540W-FXO-K9 FGL153327NY
Configuration register is 0x2102
UC540#
UC540#show license all
License Store: Primary License Storage
StoreIndex: 0 Feature: uc-user Version: 1.0
License Type: Permanent
License State: Active, In Use
Lock type: Node locked
Vendor info:
License Addition: Exclusive
License Generation version: 0x8100000
License Count: 8/8/0 (Active/In-use/Violation)
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: uc-user Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
Lock type: Non Node locked
Vendor info:
License Addition: Additive
License Generation version: 0x8100000
License Count: 32/0/0 (Active/In-use/Violation)
License Priority: None
UC540#
01-12-2012 04:35 AM
DAMDJO NKONGHA JULIE wrote:
UC540#show version
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 12.4(24)SB , RELEASE SOFTWARE (fc1)
14 User Licenses
Your system supports 14 users only. You can configure 40 ephones, but not register more than 14 simultaneously.
To increase number of ephones, you can either purchase the uc-user license, or enable an evalutation license that last 8 weeks as shows above.
In any case, you should also update software, currently available software pack 8.2
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